General Manager (Multi-Family)

JOB RESPONSIBILITIES:

• Prepare, implement and maintain a cost-effective budget plan for the property with the assistance of the VP of Property Operations.
• Maximize gross rent and miscellaneous income through market rent increases, lease renewal increases and collection of fees and special charges.
• Consistently monitor vacancies, delinquent rents and concessions, with a pro-active approach.
• Strategize ways to exceed budgeted NOI on a consistent basis.
• Supervise the control of expenditures by ensuring products, sub-contractor and vendor services are obtained in accordance with the property's operating budget while maintaining the property in superior condition.
• Review financial reports daily, weekly and monthly to track results.
• Prepare monthly progress reports and action plans.
• Interview, screen and select high caliber, qualified individuals for appropriate job positions adhering to labor laws, company policies and procedures.
• Continuously train and develop personnel to achieve maximum growth potential by maintaining an effective training program.
• Review the scheduling of resident requests for maintenance service and assist the Maintenance Supervisor with the supervision of providing quality and prompt service in order of priority.
• Walk vacant apartments daily to ensure market ready, communicate unacceptable conditions to Maintenance Supervisor.
• Recommends and communicates cost effective savings, time-efficient programs and/or ideas to the Director of Property Operations.
• Conduct regular property inspections, asset preservation, property condition, safety compliance ensuring routine maintenance work is completed timely and accurately.
• Effectively manage declining performance in a timely manner adhering to company policies and procedures.
• Effective resident retention programs, on-going social activities.
• Timely completion and submission of timesheet edits, timesheets to payroll, miscellanies tracking reports (work order timeliness, OSHA reports) and safety reports.
• Follow purchase ordering procedures as established by the company.
• Traffic generation through ongoing review of the marketing program including regular auditing of the box scores, advertising sources, off-site marketing etc.

EDUCATION, EXPERIENCE, CERTIFICATION:

Required:

• High school diploma or equivalent
• Minimum of 4 years previous experience as a property manager of 250 units
• Minimum of 3 years lease-up experience for a market rate property
• Possess software skills in Yardi, Word, Outlook, Rent Café and Excel
• Strong intermediate mathematical abilities and experience reading community financials
• Exceptional written and verbal communication skills
• Provides team leadership and guidance; hold team accountable for results
• Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals
• Ability to work a schedule during normal working hours and that may be other than, Monday- Friday, 8-5. Work in excess of 40 hours per week is likely

Preferred:

• Bachelor or Associates degree

PHYSICAL DEMANDS:

• Must be able to lift, push, pull, and/or move up to 10 pounds. Regularly required to sit, stand, walk, open doors

COMMUNICATION:

• Must be able to communicate (orally and written) in a professional manner on a regular basis with prospective residents, current residents, staff, management, and co-workers within the company as well as with outside vendors. Can be part of a team. Follows instructions and responds to management's discretion. Takes constructive criticism and uses it as a learning tool.

ATTENDANCE AND PUNCTUALITY:

• Is consistently at work and on time. Regularly required to work weekends.

Sudberry Properties (SPI) offers a comprehensive benefits package, competitive salary and bonus potential designed to recognize and reward employees with superior performance at the individual, team, and company levels.

Job Type: Full-time/ Exempt

Compensation: Competitive compensation based on experience (plus this position may be eligible for bonus/ housing allowance)

SPI is an Equal Opportunity Employer. Veterans and Disabled.

Experience:

• General Manager: 4 years (Required)

This Company Describes Its Culture as:

• - quality and precision-focused
Outcome-oriented
• - results-focused with strong performance culture
Team-oriented
• - cooperative and collaborative

Administrative Duties:

• Setting and meeting goals for service, operations, and financial results
• Maintaining excellent customer service standards
• Inspecting and adhering to safety and sanitation guidelines