What are the responsibilities and job description for the Warranty Services Technician position at Sucrée?
This is a full-time position located in Columbia, South Carolina.
Warranty Technician
The Warranty Technician is responsible for receiving warranty and/or fix requests from our current clients on any laptop, PC, tablet issue that needs serviced. It is a customer facing role working in a fast-paced, high-energy environment. The successful candidate will have a completed and current A certification and be able to diagnose and resolve hardware problems for computer equipment and be able to evaluate and prioritize incoming service order requests.
Responsibilities:
- Diagnose and resolve hardware problems for computer equipment at customer site by performing the following duties:
- Evaluate, and prioritize incoming service order requests for assistance for customers experiencing problems with hardware computer-related equipment.
- Interview user to collect information about problem and perform diagnostic procedures to determine source of problem.
- Handle problem recognition, research, isolation, resolution and follow-up for routine customer problems, referring escalation problems to supervisor or technical staff.
- Work with hardware vendor for order replacement parts of defective products.
- Log and track service calls using management database system, and maintain history records and related problem documentation.
- Collect and submit customer sign-off documentation, for incident reporting and invoicing.
- Perform installation/imaging of computers, and peripheral equipment.
Qualifications:
- A Certification (completed and current)
- Certification on HP product line (PC/Laptop/Server/Printer) preferred
- 2 years of experience troubleshooting and resolving service calls for computer equipment repairs
- Experience working in a Service Organization a plus
- Experience in troubleshooting and resolving on-site service calls for repair of computer equipment
- Maintaining comprehensive documentation
- Ability to work from service manuals and vendor drawings and with some technical assistance, maintain and make repairs to PC computer equipment and related systems
- Detail-oriented
- Strong interpersonal skills are required to for effective communication with internal team members, customers and vendors
- Must have sufficient physical strength to lift and carry weight up to 50 pounds.
What UDT offers you
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT’s Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and flexible time off options.
Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status
UDT maintains a Drug-Free Workplace. As a condition of employment, all candidates selected for hire are required to successfully complete a pre-employment drug screening in accordance with our Drug-Free Workplace Program.