Benefits Coordinator

Job Description

About Veterinary United

Veterinary United is an independent, family-owned network of veterinary practices across Southeast Michigan. For more than 25 years, we’ve built teams that believe in doing the right thing for people, pets, and each other. With 20 clinics and a growing support center, we are committed to creating an environment where our teams feel supported, valued, and empowered to do their best work every day.

As we continue to grow, we are expanding our People Operations team and looking for a Benefits Coordinator who is passionate about supporting employees, ensuring accuracy in benefits administration, and reinforcing a healthy, people-first culture.

About the Role

The Benefits Coordinator plays a key role in delivering a smooth and positive employee experience across our organization. This position is responsible for the day-to-day administration, communication, and support of Veterinary United’s benefits programs—including medical, dental, vision, voluntary benefits, leave programs, and retirement plans.

You’ll partner closely with employees, clinic leadership, and external vendors to ensure our benefits processes are accurate, timely, supportive, and compliant. This role is ideal for someone who enjoys details, problem-solving, employee support, and strengthening systems that help our teams feel cared for.

Key Responsibilities

Benefits Administration

• Serve as the primary point of contact for employee questions related to benefits, eligibility, enrollment, and plan information

• Manage onboarding and offboarding benefits processes, ensuring timely and accurate enrollment, termination, and changes

• Coordinate open enrollment, including communications, system updates, and employee support

• Maintain accurate benefits data within the HRIS and benefit platforms

• Process qualifying life events and ensure compliance with required documentation

• Assist with vendor relationships, issue resolution, and periodic audits

Leave & Program Support

• Administer leave programs (FMLA, medical leave, personal leave, etc.), ensuring clear communication, accurate tracking, and compliance

• Coordinate ADA accommodation processes alongside People Operations

• Support workers’ compensation processes, documentation, and communication as needed

Employee Support & Communication

• Provide clear, timely guidance to employees regarding benefits questions, payroll deductions, and available resources

• Assist in drafting and distributing benefits-related communications

• Work closely with clinic leaders to support team member needs and resolve benefits-related issues

Compliance & HR Operations

• Ensure compliance with federal and state regulations related to benefits and leave (ACA, COBRA, ERISA, FMLA, etc.)

• Assist with audits, reporting, and maintaining required documentation

• Support annual projects such as open enrollment, file feeds, vendor renewals, and total rewards updates

• Partner with the broader People Operations team on process improvements and cross-functional initiatives

Qualifications

• 1–3 years of experience in benefits coordination, HR coordination, or related HR/People Operations role

• Experience utilizing ADP

• Working knowledge of employee benefits, leave administration, or HR compliance processes

• Strong attention to detail and accuracy across multiple systems

• Excellent interpersonal, written, and verbal communication skills

• High level of confidentiality and professionalism

• Experience with HRIS platforms and comfort navigating multiple systems

• Strong organization, prioritization, and follow-through skills in a fast-paced environment

• Experience in a multi-location organization is a plus

Why Veterinary United?

• A family-owned organization that puts people first

• A culture built on our core values: Inspire, Empower, Lead, Evolve, Believe

• The chance to support meaningful programs that impact the well-being of our teams

• Supportive leadership, a collaborative team, and the opportunity to grow within People Operations

• Competitive compensation and a comprehensive benefits package