What are the responsibilities and job description for the Patient Care Coordinator position at Success Matcher Recruitment?
Are you an LVN who loves patient care but is ready to step away from traditional clinical settings and dive into the fast-paced world of health tech?
Our client is a rapidly growing, pre-Series A surgical navigation company that is completely redefining how self-insured employers manage healthcare spending. As the world’s first fully transparent, medically led Centers of Excellence platform, they partner with top-tier global medical providers to deliver massive cost savings on high-cost specialty care.
They are looking for a sharp, tech-savvy Patient Care Coordinator (LVN) to join their tight-knit, high-performing team. In this role, you won't just be managing care—you’ll be the first point of contact for patients, guiding them through enrollment, and utilizing cutting-edge AI tools to scale impact. If you have a healthy dose of business acumen, thrive on direct feedback, and genuinely get excited about technology, this is your sandbox.
What You Will Be Doing
Patient Engagement: Making 50–75 outbound cold calls per week to actively engage and enroll eligible patients into their surgical benefits.
Caseload Management: Guiding patients seamlessly through onboarding, verifying eligibility, and collecting necessary medical records.
Care Coordination: Managing flawless handoffs between patients, nurses, providers, and the internal operations team.
AI & Process Innovation: Collaborating on AI scripting and workflow enhancements by sharing direct insights from your daily patient interactions.
Executive Collaboration: Working directly alongside the executive leadership team to optimize operational improvements and drive key business metrics.
Key Requirements
Licensure: Active LVN license (any state—this is a non-clinical, care navigation role).
Experience: 2–7 years of experience in remote healthcare care coordination, patient engagement, or case management.
Startup Savvy: Prior experience within a healthcare startup or health tech environment, demonstrating strong business acumen and a comfort level with direct, candid feedback.
Tech-Forward: Highly tech-savvy and genuinely excited about AI tools; you view rapidly evolving technology as an asset, not a threat.
Location & Schedule: Must be based in the SF/Bay Area (or willing to commute from as far as Sacramento) to spend 6 days per month in the San Francisco office. The remaining 70% of the time is remote work-from-home.
Compensation & Perks
Base Salary: $90,000 - $100,000
Competitive equity package
Performance-based bonuses directly tied to key deliverables
A lean, collaborative culture where your voice impacts the product daily
Salary : $90,000 - $100,000