What are the responsibilities and job description for the Supervisor position at Subway - 39571-0?
Reports to: Restaurant Manager and Assistant Manager
The Supervisor greets and serves guests, prepares products, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a major component of this position.
TASKS AND RESPONSIBILITIES includes up to, but are not limited, to:● Training new staff
● Transfers/Waste of product
● Input Delivery into POS and reconciling to ensure correctly input into system
● Inventory
● Bank Deposits and Change
● Product Order
● Voids/Refunds if/when needed
● How to handle customer complaints
● Person-In-Charge when on shift
● Bi-weekly cleaning tasks
● Constant training of team
● Works to build a team atmosphere among all shifts
● Checking temp logs and action logs
Handles all aspects as a Sandwich Artist, listed below:
● Crew member exhibits a cheerful and helpful manner while greeting guests and preparing their orders, ensuring excellent customer service
● Demonstrates a complete understanding of menu items and explains them to guests accurately.
● Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.
● Performs Cash-In Procedure- accounting for all forms of money, bread, etc.
● Prepares food neatly, according to formula, and in a timely manner, while maintaining all local, state, and federal health safety standards.
● Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift at all times – every product available at all times
● Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
● Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.
● Understands and adheres to all quality standards, formulas and procedures.
● Maintains a professional appearance and grooming standards as outlined in the employee handbook and following all applicable uniform policies
● Performs light paperwork duties as assigned, such as cash in’s, daily paperwork keeping, and others as assigned.
● Completes University of Subway courses as directed by the Restaurant Manager
ESSENTIAL FUNCTIONSAbility to understand and implement written and verbal instruction in English.
Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register (cashier). Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.