Office Administrator

Job Description:

Suburban Services Group is seeking an Office Administrator in Burnt Hills, NY. In this role, you will support all departments through a variety of tasks related to accurate entry, maintenance of data, dispatching and customer service.

What can we offer you?

• Base hourly rate of $23.00-26.00/hr
• Opportunities for Advancement within a Growing Organization
• Medical, Dental, and Vision insurance
• Paid Vacation and Sick Time, Paid Holidays
• 401k Retirement Plan with Company Match

Summary:

Founded in 1980, Suburban Services Group has grown from a small home improvement company into a trusted leader in plumbing, heating, air conditioning, and generator services. Based near Saratoga Springs, we proudly serve thousands of customers with fair, professional, and honest service. Suburban partners with leading HVAC and plumbing companies throughout the United Staes, providing the support and resources of a large national company.

Responsibilities:

• Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services.
• Schedule and coordinate service calls, maintenance appointments, and emergency repairs
• Obtain vendor invoices and maintain purchase orders, attaching to the appropriate jobs.
• Monitor technician routes, job status, and real-time updates in ServiceTitan
• Generate invoices according to contracts and send bills to clients.
• Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued.
• Schedule or update appointments in the computer system.
Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.

Job Qualifications:

• High school diploma or equivalent required
• Minimum of 1 year of customer service experience
• Proficient with Microsoft Office Suite or related software
Service Titan experience preferred

Competencies:

• Strong multitasking abilities
• Excellent written, verbal, and active listening skills
• Strong administrative skills
• Strong organizational skills
• Ability to work individually and as part of a team
Problem-solving skills

The starting hourly base wage for this position is $23.00 to $26.00. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.

This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.

Suburban Services Group (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.