What are the responsibilities and job description for the Hotel Front Desk Manager position at Suburban Extended Stay?
We are seeking a professional, customer-focused HOTEL FRONT DESK MANAGER to oversee daily front desk operations and ensure exceptional guest experiences. The ideal candidate will lead a team of front desk associates, manage reservations, handle guest inquiries and concerns, and maintain high standards of hospitality and efficiency.
Compensation:
$14
Responsibilities:
Front Desk Manager – Job Description
We are seeking a professional, organized, and customer-focused Front Desk Manager to oversee daily front desk operations and ensure a welcoming environment for all guests, clients, and visitors. The ideal candidate will have strong leadership skills, excellent communication abilities, and a commitment to outstanding service.
Key Responsibilities
- Supervise and manage front desk staff, including scheduling, training
- Ensure smooth daily operations of the front desk and reception area
- Greet and assist guests, clients, and visitors in a friendly and professional manner
- Handle inquiries, reservations, and customer concerns efficiently
- Maintain accurate records, bookings, and administrative documentation
- Coordinate with other departments to ensure seamless service delivery
- Enforce company policies and procedures at the front desk
- Monitor inventory of office/front desk supplies and place orders as needed
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- Proven experience in a front desk, reception, or customer service role (management experience preferred)
- Strong leadership and team management skills
- Excellent verbal and written communication skills
- Ability to multitask and remain calm under pressure
- Professional appearance and demeanor
Skills & Competencies
- Customer service excellence
- Organizational and time management skills
- Problem-solving and conflict resolution
- Attention to detail
- Reliability and professionalism
Qualifications:
The Hotel Front Desk Manager oversees front desk operations and staff to ensure guests receive excellent service from arrival through departure. This role requires leadership, strong communication, and organizational skills, as well as a thorough understanding of hotel systems and guest relations.
About Company
1529 Old Brodhead RD
Monaca, Pa 15061
Salary : $14