Customer Experience Manager (REMOTE)

Position Title: Customer Experience Manager (Remote)
Location: United States
Employment Type: Full-Time
Work Environment: Remote
Compensation: $85,000 – $105,000 Equity
Email your resume to pete@sublimepersonnel.com Subject Line: Put Me in Coach! Overview:
A rapidly growing, mission-driven organization is seeking a Customer Experience Manager to lead and elevate the end-to-end client journey. This role is ideal for someone who thrives in fast-paced environments, enjoys building scalable processes, and is passionate about delivering high-quality service experiences.Key Responsibilities:

• Oversee day-to-day customer experience operations across multiple touchpoints
• Identify opportunities to improve client satisfaction, retention, and engagement
• Develop and refine processes that enhance service delivery and efficiency
• Partner cross-functionally with internal teams to align on customer needs and outcomes
• Analyze feedback and performance metrics to drive continuous improvement
• Support and guide a high-performing, service-oriented team

Qualifications:

• Experience in customer experience, client success, or service operations
• Strong process orientation with a focus on scalability and efficiency
• Ability to interpret data and translate insights into action
• Excellent communication and stakeholder management skills
• Comfortable working in a remote, growth-focused environment

Why This Role:

• High-impact opportunity within a growing organization
• Fully remote with strong leadership visibility
• Equity participation aligned with company growth
• Opportunity to build and shape customer experience strategy

Email your resume to pete@sublimepersonnel.com Subject Line: Put Me in Coach!