What are the responsibilities and job description for the K-Pop E-Commerce Store Operations Manager position at SUBK SHOP?
Job Summary
We are seeking a dynamic and experienced Operations Manager to oversee the logistics of our E-commerce warehouse establishment. The ideal candidate will possess strong leadership skills, a keen understanding of specific market trends, and a passion for delivering outstanding customer service. As the Operations Manager, you will be responsible for ensuring efficient store operations, managing staff, and driving sales growth while maintaining a positive work environment.
Duties
- Supervise daily operations to ensure compliance with company policies and procedures.
- Manage staff scheduling, training, and performance evaluations to foster a motivated team.
- Communicate effectively with employees and customers to address inquiries and resolve issues.
- Oversee inventory management, including ordering and stock control to meet market demands.
- Implement marketing strategies to enhance store visibility and drive sales.
- Maintain accurate payroll records and ensure timely processing of employee compensation.
- Ensure the cleanliness and organization of the store environment for optimal customer experience.
- Monitor financial performance metrics and develop strategies for improvement.
Experience
- Proven experience in retail management or a similar supervisory role is required.
- Bilingual candidates are encouraged to apply to enhance communication with diverse clientele.
- Excellent time management skills with the ability to prioritize tasks effectively.
- Proficient customer service best practices.
- Familiarity with market analysis techniques to identify trends and opportunities for growth.
Join our team as a Operations Manager where you can make a significant impact on our business while leading a dedicated team towards success!
Job Type: Full-time
Pay: $71,000.00 - $77,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Garden Grove, CA 92841 (Required)
Ability to Relocate:
- Garden Grove, CA 92841: Relocate before starting work (Required)
Work Location: In person
Salary : $71,000 - $77,000