Customer Success Manager

🏆 LinkedIn Top 50 U.S. Startups (2025) | Time & Statista — America's Top EdTech Companies (2026)

On Target Earnings: $200,000

Customer Success Managers at Subject have highly competitive variable compensation packages — you help drive our growth!)

Who We Are

At Subject.ai, we're building AI-powered, personalized education at scale.Backed by Kleiner Perkins, SoftBank Opportunity Fund, Owl Ventures, and others, we serve students across the country with cinematic, video-based learning experiences designed for the generation raised on the best consumer media and technology. Our rapidly-growing Austin-based team is empowering a global community of students with access to on-demand, delightful learning that truly engages.

Our cinematic, short-form videos are tailor-made for today's young learners. These are students who are accustomed to the best of consumer media and expect the same from their education. We're racing to re-imagine what's possible in the classroom, and we want you on this team.

Role Description

Interested in joining a world-class Edtech startup that’s working to make education more accessible and equitable for everyone?

This is a senior individual contributor role. You will own a portfolio of school and district partners, driving adoption, retention, and expansion while serving as a trusted partner and advisor to the educators and administrators we serve while ensuring every user (student, teacher, etc.) is successful with Subject!

This is one of the highest-impact roles at Subject. You'll work at the intersection of our customers, our Product team, our Sales team, and our Operations team. Your work will directly shape how we grow.

You'll be stepping into a partner portfolio that already spans the full diversity of K-12. From districts serving 70,000 students to sub-200-student rural districts, with deep concentration in the South, Midwest, and Northeast. The CSMs we're hiring now will help define how Subject shows up in classrooms across the country.

Location & Travel

This role is based in our Austin, TX downtown office. We are only considering candidates who are currently based in Austin or who are willing to relocate prior to starting. Please do not apply if you are unable to meet this requirement.

Much of our partner work happens in-person. At schools, district offices, and professional development events. CSMs at Subject spend more than 60% of their time traveling to visit partners across the country. We provide generous travel stipends to support this. When not traveling, you are expected to work from our Austin office Monday–Friday.

What You'll Do

Partner Success & Relationship Management

• Own the relationships with school and district partners, serving as their primary point of contact and strategic advisor throughout the customer lifecycle
• Conduct regular on-site partner visits, QBRs, and check-ins to drive deep engagement and proactively surface risks
• Monitor customer health metrics and escalate issues to Product, Operations, or Support teams as needed

Expansion & Retention

• Drive renewal cycles and identify upsell and cross-sell opportunities across your book of business
• Partner with Sales to surface and hand off new business development opportunities within your accounts
• Maintain a strong net revenue retention rate (NRR) across your portfolio of partners

Enablement & Training

• Provide ongoing training and professional development support to partner educators and administrators
• Collaborate with Marketing to contribute to the development of training materials, tutorials, and onboarding resources
• Gather and synthesize customer feedback to inform Product and curriculum decisions

Qualifications

Required

• 3 years of relevant work experience in customer success, account management, or a related field
• Demonstrated track record managing a portfolio of accounts with meaningful ARR responsibility
• Exceptional written and verbal communication skills — you can translate complex concepts for educators and admins
• Team player who is genuinely passionate about education and Subject's mission
• Self-starter who is comfortable working independently, but also raises a hand when stuck
• Comfortable with 60% travel; valid driver's license and ability to visit partners on-site
• Located in Austin, TX or willing to relocate before start date

Nice to Have

• Experience working directly with K-12 school districts or in an education-adjacent role
• Background in an early-stage startup environment is desirable

What We Offer

• Competitive OTE of $200,000 (base variable)
• Comprehensive health, dental, and vision benefits
• Generous travel stipends for partner visits
• Flexible PTO
• The opportunity to work on a mission-driven product that directly impacts students and teachers every day

Apply now! We'd love to learn more about you.