What are the responsibilities and job description for the Customer Success Manager (Austin) position at Subject?
On Target Earnings: $200,000 (Customer Success Managers at Subject have highly competitive variable compensation packages - you help drive our growth!!)
**Who We Are**
Subject is an educational technology startup looking to elevate this generation’s classroom experience and deliver quality education to learners everywhere. Backed by Kleiner Perkins, SoftBank Opportunity Fund, Owl Ventures, and others, our rapidly-growing Austin-based team is empowering a global community of students with access to on-demand, delightful learning that truly engages. Our cinematic, short-form videos are tailor-made for today’s young learners who are accustomed to the best of consumer media and technology.
We are racing to re-imagine the possibilities of classroom learning. Apply now to learn more!
**About the Role**
Interested in joining a world-class Edtech startup that’s working to make education more accessible and equitable for everyone? Subject is looking to hire a manager to help grow our Customer Success Management team. This manager will work closely with our partners across the country, providing support and deep collaboration as needed to ensure every partner and user (student, teacher, etc.) is successful with Subject!
This is a full-time role. Much of our work is done in-person, onsite at schools and district offices, so travel is expected. Success Managers at Subject spend roughly 50% of their time on the road. Travel stipends are generous to accommodate for this.
When not traveling to visit partners, you are required to be with the rest of the company at our Austin downtown office M-F. Consequently, we are only considering candidates who live in Austin or are willing to move to Austin at this time.
Compensation is highly competitive, a mix of equity & cash, and commensurate with experience.
**What You'll Do**
We are looking for a motivated manager to join our team with a passion for education and at least four years of relevant work experience. This is a highly impactful and cross-functional position - you will be working directly with our customers as well as our Product, Operations, and Sales teams.
**Responsibilities**
* Drive account expansion, upselling & cross-selling, and manage renewal cycles
* Provide ongoing training & professional development support to partner educators
* Work with Marketing to assist in the development of new training and tutorial materials
* Monitor customer health and effectively escalate issues to appropriate teams
* Work with Sales to identify new business development opportunities
* Gather feedback to inform future product and curriculum decisions
**Qualifications**
* 4 years of relevant work experience, ideally in a customer success, account management, or business development capacity
* Exceptional written and verbal communication skills
* Team player passionate about education and Subject’s mission
* Self-starter who is comfortable working independently, but also raising a hand when stuck
* Experience working in an early-stage start-up environment is recommended, but not required
Salary : $200,000