Technical Writer (5545)

Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world’s most innovative companies to create a more connected world? 

Connecting Continents. Impacting Communities. 

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns. 

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you’re a seasoned applicant seeking a new and exciting challenge, or you’re new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career. 

Position Overview 

The End User Documentation (EUD) Technical Writer is responsible for producing and maintaining SubCom customer-facing documents such as System Operations & Maintenance documents and product-specific Training Manuals. These documents are written to ensure safe and reliable use of SubCom-provided equipment and to meet contractually-required customer requirements. 

Responsibilities 

• Develop and maintain EUD and on-line help via review of product requirements and interaction with Subject Matter Experts (SMEs). 
• Use multiple documentation development software products, and maintain SubCom established styles, guidelines and desktop publishing processes. 
• Create support graphics in multiple formats for inclusion within documents. 

Qualifications 

• Strong verbal and written Communication Skills are a must to interact efficiently with highly technical engineers and software developers.
• Proficiency in MS Office Suite Programs, with a general understanding of basic graphics programs such as Adobe Illustrator and MS Visio.
• Familiarity with or interest in the use of AI tools to generate and update content.
• Work effectively in a team atmosphere as well as function independently with confidence.
• Minimum 3 years of experience in the professional technical writing field, or a technical background with demonstrated writing proficiency.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 

Candidates for positions with SubCom must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. 

Our selection procedure is based on local, state and federal law.

Please be sure to attach a resume to your application. We are not able to consider applications without a resume. 

BENEFITS 

SubCom offers a comprehensive benefits package, including but not limited to: competitive salaries, medical, dental, vision, life and disability insurance coverages, FSA, HSA, generous vacation, paid sick leave, paid parental leave, paid holidays, tuition reimbursement, adoption assistance, and a 401(k) plan with generous company match. Additionally, some positions may be eligible for shift differential. 

AFFIRMATIVE ACTION/EQUAL EMPLOYER OPPORTUNITY 

SubCom is committed to providing a work environment that prohibits discrimination based on age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation. 

SubCom engineers, manufactures, and installs subsea fiber optic data cables - the unsung heroes of global communication. With an unrelenting focus on quality, reliability, and value, SubCom offers flexible end-to-end building blocks for the high-tech networks that are the backbone of the world's digital infrastructure. While the company's origins date back to the mid-19^th century, SubCom has deployed enough cable to circle the equator more than 25 times since its entry into the communications industry in 1955.

SUBCOM’S CORE VALUES 

Quality   -   Accountability   -   Teamwork   -   Innovation