What are the responsibilities and job description for the Client Experience Manager position at Subaru Superstore of Chandler?
Audi Gilbert is searching for a dynamic and energetic Customer Experience Manager to lead our customer service initiatives and elevate the overall client journey. In this pivotal role, you will oversee customer interactions across multiple channels, ensuring a seamless and positive experience that fosters loyalty and satisfaction. Your leadership will inspire teams to deliver exceptional service while continuously analyzing feedback and implementing improvements to meet our high standards of excellence.
Responsibilities
- Service Follow-Up. Conduct follow-up calls after service appointments to verify satisfaction.
- Database Management. Maintain and update customer information in the CRM (Customer Relationship Management) system.
- Appointment Setting. Schedule, confirm, and re-schedule service or sales appointments.
- Survey Management. Encourage positive reviews and mention manufacturer surveys for new vehicle sales.
- Engage with clients who have not serviced their vehicles in the last 12 months
- Scanning documents to archive for document retention
Qualifications
- 3 years of experience in customer experience, customer service, or related role
- Excellent communication and interpersonal skills
- Experience with CRM systems, customer feedback platforms, and MS Office
- Strategic thinking and problem-solving
- Passion for building rapport and converting inquiries into appointments.
- Goal-Oriented
We provide a positive, professional work environment. Our Team members enjoy terrific benefits which include:
- Health, Dental, Vision Insurance
- Life, Short & Long-term Disability Insurance
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Discounts
- Indoor heated and air-conditioned state-of-the-art facility and equipment
EEOC statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $17 - $19