What are the responsibilities and job description for the Service BDC Representative position at Subaru Santa Monica?
Subaru Santa Monica is an innovative and highly respected leader in the automotive industry. We're growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.
If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.
Responsibilities
As a Service BDC Representative, you'll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:
- Proactively reach out to customers to schedule and confirm service appointments
- Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
- Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
- Overcome objections and present the value of timely service and genuine Subaru care
- Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
- Collaborate closely with Service Advisors and management to maximize daily shop capacity
- Maintain detailed, accurate records and consistently meet or exceed service appointment goals
Qualifications
- Preferred: Minimum 2 years of experience in a Call Center, BDC, or high-volume customer contact role (automotive experience preferred)
- Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
- Exceptional communication, listening, and persuasion skills
- Strong organizational habits and attention to detail
- Energetic, upbeat, and professional attitude
- Ability to multi-task and adapt quickly in a fast-paced environment
- Dependable, polished, and driven to succeed
Schedule
This role follows our Service Center hours: 7:00 AM – 6:00 PM, Monday through Friday, and 7:00 AM – 5:00 PM on Saturdays. You'll always have Sundays off and one extra weekday off each week. This position requires availability during Service Center hours of operation:
- Monday – Friday: 8:00 AM – 6:00 PM
- Saturday: 8:00 AM – 5:00 PM
- Sunday: Closed
Compensation
- This position pays $20.00/hour, plus bonus opportunities based off performance, such as Individual Appointment Shown.
Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.
- Medical, Dental and Vision Plans
- Short and Long-Term Disability
- Paid Holidays & Paid Time Off
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Assistance Plan
- Paid Training
Hiring Requirements
- 18 years or older required
- All potential employees must pass pre-employment testing including a background check and drug screen
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