Service Advisor- Salina Subaru, Salina KS

Summary:
Salina Subaru is seeking a friendly, organized Service Advisor to greet customers, coordinate vehicle service needs, and ensure an exceptional experience from start to finish.

Responsibilities:

• Greet customers, gather vehicle information, and document service concerns.
  
• Recommend maintenance and repair services based on manufacturer guidelines.
  
• Provide clear estimates, obtain approvals, and keep customers updated on progress.
  
• Schedule appointments and manage repair orders accurately.
  
• Communicate with technicians to ensure work is completed efficiently.
  
• Review completed repairs, finalize paperwork, and ensure customer satisfaction.
  
• Maintain a clean, professional work area and uphold Subaru’s high service standards.

Qualifications:

• Strong communication and customer service skills.
  
• Automotive service experience preferred but not required.

Job Qualifications

BASIC QUALIFICATIONS (EDUCATION, EXPERIENCE, CERTIFICATIONS, LICENSES)

• High School Diploma or equivalent
• Minimum of 1-year relevant experience
• Valid driver’s license with satisfactory Motor Vehicle Report (MVR)

PREFERRED QUALIFICATIONS

• Three or more years sales experience in the automotive industry
• Previous work experience working directly with the public, selling or influencing others, establishing and maintaining interpersonal relationships, and communicating with persons outside the organization via phone, face-to-face, email and/or social media.
• Attention to detail
• Customer-focused with the ability to communicate directly with customers, explaining vehicle details, recommendations and costs
• Using computers and computer systems (including hardware and software) to enter data and process information
• Cooperative spirit that requires being pleasant with others on the job and displaying good-natured, cooperative attitude; being sensitive to other’s needs and feelings while being understanding and helpful
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and ability to work within a fast-paced environment

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to walk, sit, stand, reach with arms and hands, use his/her hands and fingers, to handle or feel.

The employee is occasionally required to climb or balance, and to stoop, kneel, crouch or crawl. Employee will frequently lift less than 10 pounds, occasionally lift 25 pounds, and rarely lift 50 pounds. Vision abilities required by this job include close vision.

WORK ENVIRONMENT

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

While performing the duties of this job, work will be carried out mostly in an office setting. However, the employee will also be required to occasionally work outside, possibly in inclement weather. The noise level in the office is usually quiet and moderate to loud in the shop environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.