What are the responsibilities and job description for the Customer Care position at Subaru of Glendale?
There's plenty of room to grow at Subaru of Glendale!, #1 Subaru Dealership in the USA. If you have interest in working in a fast-paced, high-reward industry; you've come to the right place. At our dealership, we value our employees as human capital and an essential part of why we're able to provide our customers with the best. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
Answer customer calls, in face to face service and customers establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Responsibilities
Answer customer calls, in face to face service and customers establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.