What are the responsibilities and job description for the Inside Sales Specialist - International position at Sub-Zero Group, Inc.?
Overview
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities
The Inside Sales Specialist I position plays a critical role in supporting our International global distribution partners by managing the full lifecycle of distributor orders—from order creation through final delivery. This position is both transactional and analytical, requiring strong attention to detail, cross‑functional collaboration, and a customer‑first mindset.
The Specialist serves as a key point of contact for international distributors, ensuring accurate order execution, proactive issue resolution, and alignment with internal teams including Sales, Transportation, and Supply Chain. This role is essential to maintaining distributor satisfaction and supporting global business growth.
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities
The Inside Sales Specialist I position plays a critical role in supporting our International global distribution partners by managing the full lifecycle of distributor orders—from order creation through final delivery. This position is both transactional and analytical, requiring strong attention to detail, cross‑functional collaboration, and a customer‑first mindset.
The Specialist serves as a key point of contact for international distributors, ensuring accurate order execution, proactive issue resolution, and alignment with internal teams including Sales, Transportation, and Supply Chain. This role is essential to maintaining distributor satisfaction and supporting global business growth.
- Manage the end‑to‑end order lifecycle for international distributor partners, including order entry, validation, monitoring, and delivery coordination
- Serve as the primary liaison for international distributors, providing timely and professional communication via email, phone, and electronic systems
- Identify, troubleshoot, and resolve complex or escalated order issues, applying deep product and process knowledge
- Collaborate cross‑functionally with Inside Sales, Transportation, Fulfillment Planning, and Sales teams to ensure accurate and on‑time shipments
- Support distributor satisfaction by proactively managing expectations and ensuring alignment with business policies and timelines
- Assist supervisors and leads by identifying recurring issues, process gaps, and improvement opportunities
- Participate in documentation of processes, testing of software tools, and support of system enhancements impacting international partners
- Complete reports, projects, and ongoing processes according to department priorities and business needs
- Bachelor’s degree or equivalent professional experience
- 2 years of experience in Inside Sales, Order Management, Customer Service, or a related B2B support role
- Experience supporting distributors, dealers, or international customers preferred
- Strong analytical and problem-solving skills with the ability to manage complex order scenarios
- Excellent written and verbal communication skills
- High attention to detail with the ability to manage multiple priorities simultaneously
- Proficiency with ERP systems, CRM tools, and Microsoft Office applications
- Ability to work effectively across cultures, time zones, and global business environments
- Primarily office-based with extended computer use
- Occasional early or late meetings to support international time zones
- Some domestic and international travel required to support distributor partners, business meetings, and training initiatives
- Travel frequency may vary based on business needs
- Experience supporting international distribution or global sales operations
- Familiarity with SAP or similar enterprise order management systems
- Knowledge of logistics, transportation, or supply chain processes
- Experience documenting processes or supporting system testing initiatives
- Be part of a global Inside Sales organization supporting premium brands and international partners
- Work cross‑functionally with Sales Operations, Supply Chain, and Transportation teams
- Contribute directly to distributor satisfaction and global business performance
- Opportunity to grow within Sales Operations and expand international business expertise
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!