PROGRAM MANAGER (DENTAL OPERATIONS)

GENERAL DESCRIPTION OF POSITION:

The Program Manager provides strategic and operational leadership for the Dental program across all Su Clinica sites. This role is responsible for program performance, quality, access, and growth, and working in close partnership with Clinic/Practice Managers and clinical leadership to ensure consistent, high-quality care delivery. This position manages day-to-day clinic operations at individual sites, and focuses on program development, standardization of workflows, provider support, and performance improvement across locations.

ESSENTIAL JOB FUNCTIONS: (with or without accommodations)

Program Leadership & Strategy

• Leads the development and execution of Dental program strategy across all sites
• Identifies opportunities for program growth, service expansion, and improved patient access
• Partners with executive leadership to align program goals with organizational priorities

Performance Management & Accountability

• Owns program-level performance metrics, including:
  • Visit volume
  • Access (appointment availability)
  • Quality measures (dental screenings)
• Analyzes data trends and drives improvement initiatives across sites
• Works with operations to address performance gaps

Operations Partnership

• Partners with Clinic/Practice Managers to support consistent implementation of workflows
• Manages front desk, staffing schedules, or daily clinic operations
• Supports dental providers in optimizing patient flow and care delivery

Quality & Compliance

• Ensures compliance with all Dental related grants and programs
• Partners with clinical leadership to support high-quality improvement initiatives
• Monitors adherence to regulatory and HRSA requirements

Team & Culture Leadership

• Promotes a collaborative, accountable, and patient-centered culture across Dental teams
• Addresses behavioral and cultural issues in partnership with clinic managers and HR
• Supports staff development, training, and engagement

KNOWLEDGE, SKILLS, AND ABILITIES: (use of equipment, job related knowledge, language, etc.)

Core Competencies:

• Strong leadership and change agent management skills in a multi-site healthcare environment
• Ability to drive performance improvement using data and operational metrics
• Demonstrated ability to build collaborative relationships across clinical, operational, and administrative teams
• Strong problem-solving skills with the ability to identify root causes and implement sustainable solutions
• Effective communication skills, including the ability to influence and align diverse stakeholders
• Commitment to patient-centered care and health equity

Technical & Operational Skills

• Knowledge of FQHC operations, including PCMH model and regulatory requirements
• Experience with healthcare data analysis, reporting, and performance management
• Familiarity with electronic health records (EHR) and related clinical systems
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Understanding of care coordination, referrals management, and access optimization strategies

Professional & Organizational Expectations

• Ability to maintain confidentiality and adhere to all organizational policies and procedures
• Ability to work effectively in a fast-paced, evolving healthcare environment
• Strong organizational skills and ability to manage multiple priorities across sites
• Bilingual (English/Spanish) preferred
• Ability to travel between clinic sites as needed

Standard Physical Requirements

• Ability to perform essential job functions, including use of standard office equipment
• Ability to travel between sites and attend meetings as required

Minimum Qualifications/Certificates/Licenses/Registrations Required:

• Bachelor’s required; master’s preferred (MPH, MHA, MBA, or related) Experience desired will substitute for education on a year-by-year basis.
• 5 years in healthcare program management or clinical operations
• Experience in Dental operations strongly preferred
• Demonstrated experience with:
  • Performance improvement
  • Data-driven decision-making
  • Multi-site program oversight
• Strong leadership and changing agent management skills

SPECIAL INSTRUCTIONS:

Due to the nature of SCF Services, it may be necessary for employees to work extended hours or other variations of the usual shift to ensure adequate care of patients and to maintain service to the community.