Counter Sales & Service Associate

Are you someone who enjoys helping customers, thrives in a fast-paced environment, and is excited by the opportunity to grow your career? Royal Durham Supply, a Style Crest company, is seeking a Counter Sales Associate who not only excels at serving customers but is also eager to learn and develop into an HVAC Install Service Coordinator role.

This position starts with customer-focused counter sales responsibilities, such as assisting walk-in customers, processing orders, and keeping store operations running smoothly. Over time, with training and support, the right candidate will expand into scheduling, logistics, and coordination of installation services, working closely with our HVAC team to build a career in service coordination.

Royal Durham has been a leading distributor of high-quality products for the manufactured housing industry since 1964. With over 50 years of dedication to excellence, we are committed to delivering exceptional products and service to the mobile home sector. At Royal Durham Supply, our focus is simple: ensuring customer satisfaction by prioritizing our customers in everything we do.

Responsibilities

Initial Counter Sales Focus

• Provide excellent customer service at the counter, including answering product questions, preparing quotes, and finalizing sales.
• Accurately pull and stage orders for customer pickup, ensuring timely service.
• Assist customers in safely loading products into their vehicles.
• Collaborate with the sales team to support promotional efforts, upsell opportunities, and service needs.
• Receive and verify inbound shipments; process inventory and maintain accurate stock levels.
• Keep counter displays clean, organized, and up to date with current products.
• Support warehouse operations such as picking, stocking, and transfers as needed.
• May be required to occasionally drive a company vehicle to pick up or deliver materials.
• Other duties as assigned.

Growth Responsibilities for the Installation Service Coordination Path

• Coordinate HVAC installation projects, including scheduling, dispatching, and tracking progress to ensure timely completion.
• Work closely with the HVAC installation and service team to align technicians and subcontractors on daily priorities.
• Communicate proactively with customers, technicians, subcontractors, and internal teams to confirm appointments and resolve issues.
• Assist in preparing and processing installation paperwork, permits, inspections, billing, and warranty claims to support smooth project execution.
• Maintain accurate records of equipment, inventory, and vehicle service schedules to keep the team organized and efficient.
• Partner with managers and the HVAC team to identify opportunities for improving workflow, efficiency, and service delivery.
• Develop strong organizational and administrative skills to support the team in delivering a seamless customer experience from scheduling through project completion.

Requirements

• High school diploma or equivalent.
• Prior sales or customer service experience preferred.
• Strong communication and interpersonal skills with a customer-first attitude.
• Ability to learn and use point-of-sale, scheduling, and inventory systems (basic computer skills required).
• Organized and detail-oriented, with interest in developing into a coordination/administrative role.
• Willingness to support physical aspects of the job (lifting and moving materials, operating equipment with training).
• Must have a valid driver’s license and satisfactory MVR driving history.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation & Personal Time
• Short Term & Long Term Disability
• 401K with Company Match
• Paid holidays

Royal Durham Supply, a Style Crest company, is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.