Warehouse Manager

Warehouse & Operations Manager

HVAC Contractor • Spokane, WA • Full-Time, Exempt

Reports to: President / General Manager • Direct Reports: Warehouse Staff, Drivers

We are a growing $15 million HVAC contracting company headquartered in Spokane, Washington, serving residential and commercial customers across the Inland Northwest. Our team of skilled technicians, installers, and support staff is committed to delivering exceptional comfort solutions. As we continue to scale, we are seeking an experienced Warehouse & Operations Manager to lead our supply chain, fleet, and warehouse operations with precision and accountability.

The Warehouse & Operations Manager is a critical leadership role responsible for the end-to-end management of our warehouse facility, parts inventory, and service fleet. This individual will ensure parts and equipment are accurately stocked, efficiently distributed to field crews, and that our fleet of service vehicles operates at peak performance. The ideal candidate brings deep experience in the trades or HVAC industry and thrives in a fast-paced, operationally driven environment.

Warehouse Operations

• Direct all daily warehouse operations including receiving, put-away, picking, staging, and shipping of HVAC parts and equipment
• Maintain a clean, organized, and OSHA-compliant facility at all times
• Develop, document, and enforce standard operating procedures (SOPs) for all warehouse functions
• Manage hazardous materials handling and EPA refrigerant compliance protocols
• Coordinate parts staging and delivery scheduling to align with service dispatch and installation crews
• Lead continuous improvement initiatives to reduce waste, increase throughput, and improve accuracy

Inventory Control

• Oversee warehouse management system (WMS); maintain min/max stocking levels for all SKUs
• Achieve and sustain inventory accuracy of 98% or greater
• Conduct regular cycle counts and manage the annual physical inventory process
• Manage supplier relationships, purchase orders, and vendor performance scorecards
• Maintain shrinkage below 1% of total inventory value annually
• Identify slow-moving or obsolete inventory and execute disposition strategies
• Ensure all parts are properly labeled, binned, and tracked in the WMS

Fleet Management

• Manage a fleet of 8–20 service, installation, and delivery vehicles across the Spokane region
• Develop and execute preventive maintenance schedules; minimize vehicle downtime
• Implement and manage GPS/telematics systems for route optimization and driver accountability
• Ensure full DOT compliance including driver logs, MVR monitoring, and vehicle inspections
• Manage fuel card program, vehicle insurance, registration, and licensing
• Track and report cost-per-mile metrics; identify and execute year-over-year cost reduction opportunities
• Oversee vehicle acquisition, disposition, and lifecycle planning in coordination with ownership

Team Leadership

• Hire, train, coach, and evaluate warehouse staff and drivers
• Foster a culture of accountability, safety, and continuous improvement
• Conduct regular team huddles, safety briefings, and performance reviews
• Partner with HR to manage scheduling, overtime, and disciplinary actions

Financial & Reporting

• Own the warehouse and fleet P&L; develop and manage annual budgets
• Deliver monthly KPI reports to ownership covering inventory accuracy, fleet costs, fulfillment rates, and headcount
• Identify cost-saving opportunities across procurement, logistics, and operations
• Participate in strategic planning discussions with senior leadership

Performance will be evaluated against the following metrics, which are also tied to the annual incentive bonus:

Base Salary

Annual Performance Bonus (up to 12–18% of base salary)

• 5–6% for operational KPIs (on-time fill rate, safety record, shrinkage)
• 4–5% for fleet cost efficiency and uptime targets
• 3–4% for inventory accuracy of 98% or greater
• 2–3% for team retention and zero-preventable-accident safety record

Benefits Package

• Medical, dental, and vision insurance — Base plans are 100% of employee premium covered by company
• 401(k) retirement plan with 4% employer match, starts 90 days after start date

Paid time off: Vacation Accrual Rates:

• 0-2 years: 40 hours/year (1.67 hours per paycheck for semi-monthly payroll or 0.77 hours per payroll per payroll per payroll per paycheck for weekly payroll)
• 3-6 years: 80 hours/year (3.33 hours per paycheck for semi-monthly payroll or 1.54 hours per paycheck for weekly payroll)
• 7-10 years: 120 hours/year (5 hours per paycheck for semi-monthly payroll or 2.31 hours per paycheck for weekly payroll)
• 10 years: 160 hours/year (6.67 hours per paycheck for semi-monthly payroll or 3.08 hours per paycheck for weekly payroll)

• 6 paid company holidays and 1 Personal Day
• Trade certification and professional development reimbursement

• Ability to lift up to 75 pounds occasionally; 50 pounds regularly
• Frequently standing, walking, bending, and reaching in a warehouse environment
• Exposure to varying temperatures (warehouse, outdoor environments, service vehicles)
• Occasional travel to customer sites, satellite locations, or vendor facilities within the Spokane region
• Must be able to safely operate a forklift and/or pallet jack (certification provided if needed)

Qualified candidates are encouraged to submit the following to our hiring team:

• Resume highlighting relevant operations, fleet, and inventory management experience
• Brief cover letter describing your experience managing a fleet and inventory system
• Three professional references (at least one from a direct supervisor)

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.