Bilingual Sales Associate

Stuller's Sales team plays a pivotal role in driving the company’s growth by developing innovative strategies connecting with customers and elevating their business potential. The team is focused on delivering personalized solutions, building lasting partnerships, and contributing to the overall success and expansion of Stuller’s offerings. The International Sales team is committed to delivering an outstanding customer experience throughout the Stuller account setup process. By capturing key International Sales data in the CRM system, the team streamlines international customer account initiation, supports sales growth, and ensures alignment across internal departments. Daily interactions with customers, project management groups, and management provides reporting and analysis on customer segments.

Stuller is looking to hire a new Bilingual Sales Associate to strive to provide the perfect customer experience during all interactions. The primary descriptions of these interactions include greeting the customer, accurately entering orders, offering substitutions and solutions, cross-selling and upselling, handling customer inquiries, and updating customer profiles in the customer relationship management system. We are seeking positive, outgoing individuals who are eager to build a career in a fast-paced and exciting environment.

Key Responsibilities:

• Support and provide superior service via phone, email, web, chat, and fax.
• Seek to capture customer information and record it into the customer relationship management system.
• Proficient in order entry skills, recording customer information, and placing orders for our customer base.
• Offer suggestions and solutions for out-of-stock items as well as cross-sell and upsell.
• May provide technical assistance to the customers or route the call to the appropriate department.
• Verify customer account, nature of account, buyer, location, method of shipment, and product ordered.
• Provide solutions and can solve problems on demand.
• Participate in required Stuller-sponsored trainings.
• An extensive training course will provide on-the-job training. Successful completion of this training is required.

Basic Qualifications:

• Must be able to speak Spanish fluently.
• Ability to work independently and within a team environment.
• Excellent written, listening, and verbal communication skills.
• Ability to make decisions, communicate effectively utilizing telephone, email, or in one conversation.
• Ability to effectively manage customer interactions by demonstrating active listening, empathy, patience, and instilling the belief that customers are the most important matter at hand.
• Ability to catch on quickly and retain information for order processing and customer fulfillment.
• Computer keyboarding, navigation of web-based applications, and basic math skills.
• Must be able to follow instructions, both verbal and written, in English.
• Must be able to maintain composure and handle high-stress situations
• Ability to work independently, across multiple projects in a fast-paced environment
• Self-motivated and action-oriented
• Integrity in business practices and when working with others
• High school diploma or equivalent.

Preferred Qualifications:

• Previous sales experience

Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.

We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits by clicking here.