Regional Manager

Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Location: New York, NY | Reports to: CEO | Full Time

Salary: $125,000-$155,000 plus equity

The Regional Manager oversees all Studs studios across New York City, ensuring each location delivers consistent financial performance, operational excellence, and an exceptional guest experience. Reporting directly to the CEO, this leader plays a critical role in Studs' founding market—maintaining high standards across established studios while supporting continued growth and refinement of our retail model.

This role blends strategic oversight with hands-on field partnership, working closely with Studio Managers and HQ partners to strengthen execution, culture, and results across the NYC fleet.

Key Responsibilities:

Operational Leadership

• Lead day-to-day retail performance across all NYC studios, owning revenue, labor efficiency, and key performance metrics.
• Ensure consistency in staffing, scheduling, visual presentation, and service standards that reflect the Studs brand.
• Analyze studio results to identify opportunities, develop corrective action plans, and drive accountability to targets.
• Partner cross-functionally on new studio openings, process improvements, and local operational initiatives.
  
  

People Leadership & Development

• Manage and coach Studio Managers to deliver strong team performance, engagement, and retention.
• Build leadership bench strength and succession readiness across NYC studios.
• Partner with People, Retail Training, and Piercing Education teams to ensure effective onboarding, development, and performance management.
• Uphold a culture of accountability, inclusion, and feedback; model Studs' values and leadership expectations.
  
  

Strategic Partnership & Growth

• Serve as a field partner to the CEO and Retail leadership, providing grounded insight from Studs' flagship market.
• Collaborate with Finance and Retail Ops on labor planning, headcount alignment, and P&L optimization.
• Represent studio perspectives in HQ initiatives to ensure operational feasibility and strong execution.
• Lead regional business reviews, talent calibration, and communication cascades.
  
  

Requirements:

• 7 years of multi-unit retail leadership experience, ideally in service-driven or experiential environments (e.g. beauty, hospitality, or specialty retail).
• Proven success managing P&L, labor %, and revenue growth across multiple stores in a metropolitan market.
• Strong leadership, coaching, and people-development background.
• Excellent communication and organizational skills; able to collaborate across functions and levels.
• Based in or willing to relocate to NYC; frequent local travel required, with occasional national travel for offsites or openings.
• Weekend and evening availability for studio visits and key events.
  
  

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Insurance (including a plan option with $0 in-network mental health visits)
• Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Health and Commuter Tax-Advantaged Accounts
• Stock Options in connection with the Company's Equity Incentive Plan
• 401(k) Retirement Savings Plan
• Paid Time Off, Paid Safe & Sick Leave, and Paid Parental Leave
• Paid Sabbatical After 4 Years of Service
• Exclusive Employee Discounts on Piercings and Jewelry (we've got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!
  
  

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Click here for the Studs Privacy Notice for California Applicants.