What are the responsibilities and job description for the Guest Service Representative position at Studio6 Extended Stay South Bend Mishawaka South?
Job Title: Guest Service Representative (GSR)
Job Summary:
The Guest Service Representative is responsible for assisting guests, handling check-in and check-out, and ensuring a smooth and pleasant stay experience.
Key Responsibilities:
- Welcome and greet guests in a polite manner
- Handle guest check-in and check-out
- Manage reservations and bookings
- Answer phone calls and respond to guest queries
- Handle guest complaints and provide quick solutions
- Coordinate with housekeeping for room readiness
- Maintain guest records and billing details
- Ensure smooth front desk operations
Requirements:
- Basic experience in hotel or customer service preferred
- Good communication and interpersonal skills
- Customer-focused approach
- Ability to work in shifts
Pay: $11.00 per hour
Work Location: In person
Salary : $11