What are the responsibilities and job description for the Customer Experience Associate position at Studio McGee?
We are looking for a hard-working, upbeat individual to join our growing Customer Experience team. As part of the customer experience team at McGee & Co., we strive to ensure that our customers have the same great feeling of quality products and services that they know from Studio McGee while they shop online. The customer experience team works directly with the buying, fulfillment, and operations team to make sure that our selection of products meets our brand and customer expectations all throughout the order process.
Who We Are:
Founded in 2014, Studio McGee, Inc. is one of the fastest growing home design brands in America. Our journey began with a thriving interiors business that focused on approachable, yet aspirational design. By leveraging the power of digital communities, we were able to expand our footprint in the interior design industry through an unconventional approach that connected us with our consumers. We continued to carry that forward-thinking attitude into the launch of our retail business, McGee & Co., which anchors the operational and revenue growth of our company. Our licensing partnerships allow us to further expand our design voice beyond our own collection. From a multi-year partnership with Target to an Emmy-nominated Netflix Series and a NY Times Best-Selling book, Studio McGee's passion is to empower people to design with an approachability that enhances their daily life and elevates their everyday. Whether following us on social media or becoming part of our company, we invite you to join us on our mission to “Make Life Beautiful.”
What you’ll need:
- Proven work experience in a customer service or similar role
- Basic understanding of sales principles and customer service practices
- Excellent organizational skills
- Strong communication skills (oral and written) with the ability to handle difficult conversations and manage issue resolution
- Ability to be a self-starter that can work under minimal supervision
- High school degree; BS degree in communication or related field a plus
What you’ll do:
- Assist in responding to all customer-service related inquiries via email and phone in a timely manner
- Handle escalated customer service issues as necessary with courtesy and eloquence
- Engage in direct communication with our clients regarding any order related information
- Assist the fulfillment team with damage claims at the manufacturer and carrier level
- Coordinate all direct sales orders as needed
Benefits:
- Full-time, hybrid/onsite opportunity based out of our Draper, UT HQ Office
- Competitive compensation bonuses
- Comprehensive heath benefits (medical, dental, vision, pet)
- PTO
- 401k with 4% company match up to 6%
- Exclusive Team Member discount at mcgeeandco.com access to Team Member warehouse sales
- Opportunity to be a part of a vibrant, inclusive, and innovative team
McGee is proud to be an equal opportunity employer - we see the beauty of celebrating our teams' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Together we Make Life Beautiful.
