Assistant Service Advisor - State College

Key Responsibilities:

1. Customer Interaction:

• Greet and assist customers as they arrive at the service department.
• Schedule service appointments and follow up with customers to confirm appointments.
• provide customers with updates on the status of their vehicles.
• Address basic customer inquiries and provide excellent customer service.
• Assist Service Manager

2. Administrative Support:

• Assist service advisors in maintaining accurate service records and documentation and scan repair orders when completed.
• Manage paperwork related to vehicle repairs, including work orders, invoices, and warranty information.
• Maintain an organized filing system for service records and customer information.
• Handle phone calls and route them to the appropriate service advisor or department.
• Monitor the pick-up and delivery schedule and ensure prompt and efficient dispatching of drivers.
• Assist with loaner cars, complete loaner forms, check in after loaner has been returned.

3. Technical Knowledge:

• Develop a basic understanding of automotive terminology, repair procedures, and common automotive issues to assist customers effectively.

4. Team Collaboration:

• Collaborate with service technicians, parts department, and other staff to ensure the timely completion of service jobs.
• Provide support during busy periods and assist with customer drop-off and pick-up processes.

Qualifications:

MINIMUM QUALIFICATIONS:

1.High School Diploma, GED or Equivalent

2.Willingness to work flexible hours, including weekends or evenings, as needed.

SKILLS AND ABILITIES:

1.Be organized.

2.Ability to multitask.

3.Possess strong, professional communication skills – written and verbal.

4.Achieve dynamic growth and goals.

5.Strong leadership and interpersonal skills.

6.Strong problem-solving skills and the ability to make decisions under pressure.

REQUIREMENTS:

1.Possess a Valid Driver’s.

2.Clean Driving History.

3.EPATCH-PA Background Check.

SUPERVISION:

The Assistant Service Advisor reports to the Service Manager.

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $30,000 - $40,000