What are the responsibilities and job description for the Lead Installer position at Stuart Awnings and Outdoor Living?
Overview
The Installer at STUART is responsible for the successful, high-quality installation of products at client homes. This role requires careful preparation, clear communication, technical execution, and excellent customer service. Installers use Zoho Projects to manage their schedules, review project documentation, clock time, and record progress daily. A STUART Installer plays a key role in delivering an exceptional customer experience while maintaining the standards and reputation of the company.
Responsibilities:
1) Plan & Review (Daily)
- Check assigned projects in Zoho Projects; review task list and Gantt.
- Study pick sheets, photos, and notes to confirm scope and requirements.
2) Pre-Install Verification (Day Before)
- Locate the staged project in the warehouse.
- Verify materials/products against documentation; load tools and product into the STUART vehicle.
- Flag any shortages or ambiguities to the Warehouse Manager or Project Coordinator.
3) On-Site Execution & Reporting (Daily)
- Arrive on time and install to STUART craftsmanship and quality standards.
- Clock into the correct “Installation” task in Zoho at start of day.
- Post an end-of-day Status update in Zoho with progress, issues, and completions.
- Request support for materials/logistics via Zoho or the Project Coordinator as needed.
4) Client Walkthrough & Satisfaction (At Completion)
- Conduct a full walkthrough with the homeowner against scope and standards.
- Demonstrate product operation/maintenance (e.g., shade systems, covers).
- Address questions and confirm satisfaction before wrap-up.
5) Closeout & Handoff (Same Day as Completion)
- Collect the final balance (check/card or per Finance Manager arrangements).
- Ask the homeowner for a 5-star Google review if satisfied.
- Notify the Project Coordinator that the job is complete and payment collected.
Required Skills:
- Hands-on construction, carpentry, or installation experience
- Strong attention to detail and pride in craftsmanship
- Ability to read and follow technical documentation and plans
- Familiarity with using mobile apps or software (Zoho Projects preferred)
- Strong interpersonal skills and professional communication with homeowners
- Valid driver’s license and clean driving record required
- Ability to lift heavy materials and work outdoors in varied conditions
Job Type: Full-time
Pay: $27.00 - $40.00 per hour
Work Location: In person
Salary : $27 - $40