What are the responsibilities and job description for the Regional Supervisor, OnSite Operations - Kalamazoo, MI position at Stryker Employment Company, LLC?
Work Flexibility: Field-based As a Regional Supervisor for OnSite Operations, you will manage and empower a team of OnSite Specialists who play a vital role in surgical settings across your region. Reporting to the Associate Manager for OnSite Operations, you’ll work closely with sales and hospital partners to ensure outstanding service delivery and strong team performance. This is a high-impact role with opportunities for travel, professional growth, and meaningful contributions to patient care, ideal for someone who thrives in a dynamic, people-centered environment. What you will do Manage, guide, and strengthen a diverse team of OnSite Specialists across your assigned region. Oversee team scheduling, attendance, and timekeeping while ensuring training compliance and consistent service coverage. Travel regularly to connect with your team, support customers, and strengthen partnerships across the region. Facilitate hiring, onboarding, performance feedback, and career development to help team members grow. Track and report on regional performance, sharing insights with the Associate OnSite Operations Manager. Partner with Sales teams to strengthen customer relationships and expand OnSite support. Coordinate with hospital administrators and clinicians to ensure service excellence. Support the successful launch of new accounts with a focus on team readiness and customer satisfaction. What you need: required qualifications High school diploma or high school equivalent degree. 4 years of professional experience. Travel up to 75% overnight as needed to support your team and customers. Lift up to 60 lbs occasionally and 20 lbs frequently and work on your feet for extended periods. Strong communication and relationship-building skills. Strong organizational and problem-solving abilities. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Preferred qualifications Bachelor’s degree in business, marketing, or related discipline. 2 years of leadership or supervisory experience. Minimum of 1 year of experience supporting Operating Rooms in clinical and surgical settings. 5 years of experience in OnSite Operations, ProCare, or a related field, with familiarity using Stryker systems like VPN access. Prior experience managing remote or field-based teams. Background in medical device service or support. Familiarity with healthcare compliance and reporting tools. Travel Percentage: 70% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role. Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.