Debt Collection Manager

Employment Type: Full-time

Competitive base salary performance based incentives

Comprehensive benefits package (health, dental, vision, retirement plan)

Reports to: Operations Director / CEO

About Us

We are a professional debt recovery agency dedicated to ethical, compliant, and effective collection practices. We partner with clients across industries to recover outstanding balances while treating consumers with respect and adhering strictly to all applicable laws and regulations. Our team values integrity, results, and continuous improvement.

The Role

We are seeking an experienced Debt Collection Manager to lead our collections team. In this role, you will oversee daily operations, drive performance, ensure regulatory compliance, and develop strategies that maximize recoveries while maintaining high standards of professionalism and customer treatment.

Key Responsibilities

• Lead, coach, and motivate a team of collectors to achieve and exceed recovery targets and KPIs
• Develop, implement, and refine collection strategies, scripts, and workflows
• Monitor portfolio performance, analyze data, and produce regular reports on recovery rates, aging, and team productivity
• Ensure full compliance with all relevant laws and regulations (including FDCPA, and applicable state/local rules)
• Handle escalated accounts, complex negotiations
• Maintain accurate records and support audit readiness

What We’re Looking For

• Proven experience (ideally 5 years) in debt collections, with at least 2–3 years in a supervisory or managerial role
• Strong knowledge of consumer protection and collections regulations
• Demonstrated success in meeting or exceeding recovery targets
• Excellent leadership, coaching, and people management skills
• Strong analytical ability and comfort with performance metrics and reporting
• Outstanding communication, negotiation, and problem solving skills
• High ethical standards and a commitment to treating consumers fairly
• Proficiency with collection software/CRM systems Google and Microsoft Office

What We Offer

• Competitive base salary performance based incentives
• Comprehensive benefits package (health, dental, vision, retirement plan)
• Professional development and training opportunities
• Supportive, results driven team environment
• Opportunity to make a measurable impact on company performance

We are an equal opportunity employer and value diversity in our workplace.

Join us and help lead a high performing collections team that delivers results the right way.

We have been in business 20 plus years, four locations and growing!