What are the responsibilities and job description for the Non-Medical Case Manager (NMCM) position at Struction Solutions?
About The Program
Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management. Positions are contingent upon contract award and final customer approval.
Position summary
The Non-Medical Case Manager provides extended non-clinical case management when issues cannot be resolved during initial CCR intake. NMCMs coordinate resources, provide follow-up, support transition needs, document actions in MCWIITS, and return cases to CCR outreach when issues are resolved.
Key responsibilities
Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management. Positions are contingent upon contract award and final customer approval.
Position summary
The Non-Medical Case Manager provides extended non-clinical case management when issues cannot be resolved during initial CCR intake. NMCMs coordinate resources, provide follow-up, support transition needs, document actions in MCWIITS, and return cases to CCR outreach when issues are resolved.
Key responsibilities
- Manage non-complex, non-medical cases involving financial, administrative, personal, transitional, and reintegration support needs.
- Coordinate with CCRs, FSRs, Recovery Care Coordinators, Government stakeholders, VA resources, community partners, and family members as appropriate.
- Support 120-day post-EAS transition follow-up when assigned.
- Maintain a continuous caseload and document concerns, actions, referrals, status updates, and outcomes in MCWIITS.
- Participate in WWOC rotations and multidisciplinary team engagement when directed.
- Identify barriers, service gaps, and recurring issues for supervisor and PM review.
- Maintain confidentiality, HIPAA/Privacy Act discipline, and mandatory reporting compliance.
- High school diploma or equivalent required; bachelor’s degree in social services, human services, psychology, public administration, health administration, or related field preferred.
- At least two years of non-medical case management, veteran support, social services, benefits navigation, military family support, transition support, or resource coordination experience.
- Strong written case documentation, follow-through, and stakeholder coordination skills.
- Ability to manage sensitive situations with empathy, boundaries, and process discipline.
- U.S. work authorization required; U.S. citizenship may be required for Government system access.
- Ability to complete background/security processing and obtain/maintain CAC/MCEN access as required.
- Ability to complete Privacy Act, HIPAA, information security, and program-specific training.
- Strong written documentation skills; all contacts and actions must be accurately documented in Government systems such as MCWIITS.
- Commitment to confidentiality, professionalism, mandatory reporting requirements, and respect for Marine Corps culture.
- Experience with wounded, ill, injured, transitioning, retired, disabled, or veteran populations.
- Knowledge of VA benefits, IDES, TDRL/PDRL, TSGLI, family readiness, caregiver support, employment/education resources, or behavioral health support resources.
- Military affiliation, Marine Corps culture knowledge, or prior Government contract experience.