What are the responsibilities and job description for the Field Specialist position at stronghouse?
About Stronghouse
Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes. The Field Specialist ensures post-installation support by managing service calls, performing repairs, and handling material logistics. This role is key to maintaining customer satisfaction, ensuring quality workmanship, and upholding company promises through reliable service, professional communication, and timely execution.
Role Description and Expectations
- Service Coordination
- Review and prioritize service calls using appropriate CRM/Project Management
- Communicate appointment details and schedule changes with homeowners as needed
- Assess on-site issues and determine the best course of action for resolution
- Material Management
- Pick up and deliver materials required for service jobs efficiently
- Remove excess materials and debris form service sites
- Service s Repair
- Perform small to midsize repairs involving roofing, siding, windows, gutters, doors and decking
- Follow proper installation and repair procedures to ensure lasting quality
- Customer Communication
- Clearly explain scope of work, timelines, and any costs to homeowners as needed
- Provide excellent service and encourage positive reviews upon completion
- Compliance & Safety
- Follow all safety protocols during job site visits and while transporting
- Recordkeeping
- Document service details, photos, and notes in appropriate database. Adapt to evolving responsibilities in alignment with business needs.
Qualifications
- Previous experience in construction, remodeling, or related field
- Familiarity with one or more of the following roofing, siding, windows, gutters, decking and doors
- Strong organizational and time management skills
- Ability to operate power tools, hand tools, and delivery vehicles safely and efficiently
- Clear, professional communication with both customers and team members