What are the responsibilities and job description for the Field Operations Supervisor position at Stronghouse?
About Stronghouse
Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers' attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes. The Field Operations Supervisor role oversees all warranty and repair work in their designated market, ensuring service quality, responsiveness, and customer satisfaction after project completion, especially in response to problems. This position serves as an operational liaison between subcontractor crews, production teams, and service/warranty operations in the field.
Role Description and Expectations
Crew Effectiveness
- Maintain relationships with subcontractor crews across all trades offered by the company (roofing, gutters, siding, windows).
- Monitor/inspect crew performance, quality, reliability, and professionalism on a weekly basis
- Oversee the assigned warranty and repair work performed after the project
- Coordinate repair
- Assign appropriate crews for warranty and repair
- Ensure warranty work is completed quickly, correctly, and
- Act as the point of contact for internal teams regarding service and warranty
- Track and report warranty and repair trends to identify quality or installation issues
- Maintain high levels of customer satisfaction related to post-install service
- Ensure proper documentation, photos, and completion of reports are collected for all service work.
- Conduct field visits and job site
- Evaluate subcontractor quality and safety
- Assist in resolving field issues, job complications, and crew performance
- Maintain strong relationships with subcontractors and
- Additional responsibilities and duties may be assigned based on business needs
Qualifications
- Fluency in English and Spanish
- 1-2 years of experience in roofing, construction, or field operations management
- 1-2 years of experience managing subcontractors and labor pricing
- Strong negotiation and relationship management skills
- Strong organizational and scheduling abilities
- Ability to manage multiple crews and service projects simultaneously
- Valid driver's license and ability to travel within the market