What are the responsibilities and job description for the Customer Service Specialist position at Strong Hold?
Who Are We?
We build products and relationships that last a lifetime! No really, that’s what we do. We are a successful family business with a long-term record of steady growth, and we are determined to accelerate our trajectory.? Our diverse team members who speak 22 languages are passionate about their company and their co-workers. ?
Check out our website at?www.strong-hold.com.
We Are Not:
- Fancy – as manufacturers we believe practical, clean facilities are required to make quality products and retain the best team.
- Transactional - we have long-term relationships with our team members and most valuable customers.
- Satisfied - we celebrate achievement, then set our sights on new goals.
What We’re Looking For:
We are seeking a dedicated and customer-focused Customer Service Specialist to join our team at a leading metal manufacturing company. In this role, you will serve as the primary point of contact for our customers, ensuring exceptional service while responding to inquiries, and supporting the overall success of the department. The ideal candidate is detail-oriented, friendly, highly communicative, and thrives in a fast-paced environment. If you are a proactive, customer-focused professional who takes pride in accuracy and enjoys being part of a supportive team in the manufacturing industry, we would love to hear from you!
Duties/Responsibilities:
- Multi-task customer inquiries via phone and email with a sense of urgency
- Field incoming customer calls and answer general questions by providing detailed information and prompt responses to all customer inquiries
- Exude positive energy in a customer service and sales environment
- Provide customers with general quoting, shipping information, production information, handle returns by entering them into our Corrective Action Report System, and respond to all other customer inquiries
- Maintain daily communication entries into the CRM
- Backup other roles in the department as needed
- High school diploma or equivalent (required)
- Associate or bachelor’s degree in a related field or equivalent work experience (preferred, but not required—we will consider the right fit above formal education)
- Strong attention to detail with proven ability to enter data accurately and consistently
- Excellent verbal and written communication skills — ability to explain information clearly, professionally, and persuasively
- Previous experience in customer service, inside sales, or order entry (manufacturing or industrial environment experience is a plus)
- Proficiency with computers, including working knowledge of databases and Microsoft Excel (intermediate level required)
- Demonstrated ability to multitask, prioritize, and work effectively under pressure in a busy environment
- Positive attitude, strong sense of urgency, and commitment to delivering high-quality service
- Team-oriented mindset with willingness to support colleagues and contribute to departmental success
- Desire to learn, grow, and advance within the organization
Benefits: We value our team members and believe in providing competitive compensation and comprehensive benefits, including:
- Competitive wage with annual increases and a performance-based annual bonus.
- 401(k) retirement plan
- Health, dental, & vision, insurance coverage
- Company paid life, short- & long-term disability insurance coverage
- Paid time off for vacation, holidays, and personal days