What are the responsibilities and job description for the Administrative Assistant (Part-Time Evening hours and on Saturdays) position at STRIVE Health & Wellness?
STRIVE Health & Wellness is an integrated mental health and wellness center providing psychotherapy, EMDR, EMDR intensives, Ketamine-Assisted Psychotherapy (KAP), functional mental health services, and holistic wellness programs. We are committed to offering a warm, trauma-informed, patient-centered experience for every client who contacts or visits our clinic.
Position Summary
The Administrative Assistant serves as the central point of communication and operational support for clients and clinicians. This role requires excellent communication skills, strong attention to detail, and the ability to create a calm and professional environment. This position requires availability during evening hours and on Saturdays.
Key Responsibilities
-Client Communication & Front Desk
- Answer phone calls warmly using trauma-informed communication
- Respond to emails and voicemails promptly
- Educate clients on therapy and wellness services
- Greet clients and maintain a calm, welcoming lobby environment
- Uphold HIPAA and confidentiality standards
Scheduling & Calendar Management
- Schedule, reschedule, and confirm appointments
- Manage cancellations, clinician availability, and waitlists
- Communicate paperwork requirements and clinic policies
Insurance & Billing Coordination
- Complete verification of benefits
- Explain benefits to clients
- Track authorizations
- Collect copays and balances
EHR & Technology
- Use Therapy Notes for intakes and documentation
- Upload IDs and insurance cards
- Send paperwork before appointments
Clinician Support
- Support onboarding, scheduling changes, coordination of care
- Maintain organized workflow systems
Office & Operations
- Keep lobby and office areas tidy
- Manage inventory
- Support marketing inquiries
Qualifications Required: Communication skills, emotional intelligence, organization, tech comfort,
professionalism