What are the responsibilities and job description for the Customer Service Trainer position at Strive Global Events?
Company Description
Skillbridge Academy is a forward-thinking organization dedicated to empowering brands through innovative advertising strategies and high-impact communication. Based on a foundation of excellence, creativity, and long-term vision, we help companies elevate their market presence through strategic planning, data-driven campaigns, and compelling storytelling. Our team thrives in a collaborative environment where new ideas are encouraged, talent is valued, and professional growth is a priority.
Job Description
We are seeking a highly motivated Customer Service Trainer to join our dynamic team in Austin, TX. This role focuses on delivering structured customer service workshops, developing engaging training materials, and guiding participants through best practices that enhance communication, service delivery, and client satisfaction. The ideal candidate is a strong communicator who can inspire, motivate, and lead individuals toward professional growth.
Responsibilities
Benefits
Skillbridge Academy is a forward-thinking organization dedicated to empowering brands through innovative advertising strategies and high-impact communication. Based on a foundation of excellence, creativity, and long-term vision, we help companies elevate their market presence through strategic planning, data-driven campaigns, and compelling storytelling. Our team thrives in a collaborative environment where new ideas are encouraged, talent is valued, and professional growth is a priority.
Job Description
We are seeking a highly motivated Customer Service Trainer to join our dynamic team in Austin, TX. This role focuses on delivering structured customer service workshops, developing engaging training materials, and guiding participants through best practices that enhance communication, service delivery, and client satisfaction. The ideal candidate is a strong communicator who can inspire, motivate, and lead individuals toward professional growth.
Responsibilities
- Deliver customer service training sessions, workshops, and presentations.
- Develop instructional materials, guides, and assessments aligned with company standards.
- Evaluate participant performance and provide actionable feedback.
- Maintain a positive and engaging learning environment.
- Collaborate with internal teams to ensure training content remains current and effective.
- Assist in improving training programs based on participant feedback and industry trends.
- Strong verbal and written communication skills.
- Ability to present information clearly and engage diverse groups.
- Solid organizational and time-management abilities.
- Knowledge of customer service principles and client-focused practices.
- Comfortable leading sessions both in person and virtually.
- Professional attitude and commitment to fostering learner success.
Benefits
- Competitive salary ranging from $51,000 to $54,000 per year.
- Opportunities for professional growth and internal career development.
- Exposure to modern training methodologies and innovative learning environments.
- Supportive and collaborative team culture.
- Full-time position with stable, long-term potential.
Salary : $51,000 - $54,000
