Operations Associate

About Striv

Striv is building smart insoles that help people better understand how they move.

We believe movement data should not live only in labs or elite training environments. It should be useful, understandable, and available to everyday athletes who want to train with greater awareness and stay active for the long term.

We are a small, ambitious team working across hardware, software, AI, biomechanics, and human performance. As we prepare for launch and grow our community of early users, we are looking for someone who cares deeply about creating a thoughtful, reliable experience for every person who interacts with Striv.

The Role

We are looking for an Operations Associate based on Boston, MA to help bring the Striv experience to life.

This is a hands-on role at the center of the company. On any given day, you might help a customer troubleshoot their product, prepare a shipment for an athlete, support a community run, coordinate a product trial, or make sure the office is ready for an important partner meeting.

The work is varied, practical, and highly collaborative. At its core, this role is about taking care of the details, taking ownership, and making sure people feel supported.

You will help the team stay organized, responsive, and focused while ensuring that our customers, athletes, and partners have a strong experience with Striv from the very beginning.

What You’ll Do

Events and Partnerships

• Support product demos, run clubs, conferences, launch events, athlete sessions, and community activations
• Prepare products, equipment, signage, attendee lists, and event materials
• Help customers and athletes with fitting, onboarding, and product setup
• Track feedback, leads, and follow-ups after events
• Coordinate product trials with athletes, coaches, creators, researchers, and partners
• Help create a welcoming and well-organized experience at every Striv event

Customer Experience

• Respond to customer questions with care, patience, and urgency
• Help resolve issues related to setup, sizing, charging, Bluetooth, the app, and data syncing
• Manage returns, replacements, refunds, and shipping issues
• Track each issue through resolution and ensure customers feel supported
• Keep FAQs, onboarding materials, and support guides up to date
• Share recurring customer feedback with the product and engineering teams

Shipping and Inventory

• Prepare and ship products to customers, athletes, key opinion leaders, partners, researchers, and testers
• Track inventory, demo units, batteries, accessories, and replacements
• Manage delivery details and follow up when shipments require attention
• Maintain clear records of where products are and who is using them
• Help improve the systems behind fulfillment and inventory management as the company grows

Office and Team Support

• Manage office supplies, deliveries, product storage, mail, and day-to-day logistics
• Support team coordination, meetings, and new-hire setup
• Help create an organized and positive in-person working environment
• Take ownership of operational projects as new needs arise

Who You Are

• You have 1 to 3 years of experience in operations, customer support, logistics, project coordination, hospitality, retail, or an early-stage startup
• Ability to work on-site in Boston, MA, and manage multiple priorities in a fast-paced environment.
• You are organized, reliable, and attentive to details
• You follow through and do not let important tasks fall through the cracks
• You care about people and take pride in creating a strong customer experience
• You are comfortable moving between customer-facing work and hands-on operational tasks
• You can manage several priorities while staying calm and responsive
• You communicate clearly, ask thoughtful questions, and take ownership
• You are willing to step in wherever needed to help the team succeed
• You are genuinely interested in sports, health, wearables, movement, or consumer technology

Helpful Experience

• Shipping, fulfillment, inventory, or hardware operations
• Customer support, beta programs, or consumer product launches
• Events, run clubs, athlete programs, creators, or key opinion leader coordination
• Proficiency with standard office software and collaboration tools (e.g., spreadsheets, project management platforms)
• Experience as a collegiate student-athlete is highly preferred

Why Join Striv

This is an opportunity to join a company at an early and meaningful stage. You will work closely with the founding team, contribute across many parts of the business, and help shape how Striv shows up for its earliest customers and community.

We are looking for someone who finds satisfaction in making things work, helping people feel cared for, and building the foundation for something with long-term impact.