Supervisor, Verification Pharmacist

Position Summary:

The Verification Pharmacist Supervisor is responsible for leading the daily operations and performance of the Verification Pharmacist team, ensuring the safe, accurate, compliant, and timely verification of prescription orders. This role provides direct leadership, coaching, scheduling, and performance management for Verification Pharmacists while actively participating in prescription verification as operational needs require.

The Verification Pharmacist Supervisor is accountable for achieving departmental performance goals through effective management of quality, productivity, turnaround time, service levels, regulatory compliance, and team development. This position serves as the operational leader of the verification function, partnering with other teams within Pharmacy Operations and Fulfillment, Compliance, and Clinical Services to optimize workflows, improve operational performance, and maintain the highest standards of patient safety and customer service.

Success in this role is measured through achievement of key operational metrics, including verification accuracy, turnaround time, pharmacist productivity, queue management, quality performance, regulatory compliance, and employee engagement.

Essential Functions:

Leadership & Team Management

• Provides direct supervision, coaching, mentoring, and daily leadership to Verification Pharmacists.
• Conducts daily operational huddles to review workload, staffing, queue status, service levels, and departmental priorities.
• Establishes clear performance expectations and holds team members accountable for achieving quality, productivity, and compliance standards.
• Conducts regular one-on-one coaching sessions, performance evaluations, and competency assessments.
• Assists with recruitment, interviewing, onboarding, orientation, and ongoing development of Verification Pharmacists.
• Creates staffing schedules that ensure appropriate operational coverage while maximizing productivity and service levels.
• Promotes a culture of accountability, teamwork, continuous improvement, and patient safety.

Operational Excellence

• Leads the daily verification operation to achieve established productivity, turnaround time, quality, and service level goals.
• Monitors real-time workflow dashboards and adjusts staffing and workload assignments to maintain operational efficiency.
• Proactively identifies workflow bottlenecks and implements solutions to improve throughput and operational performance.
• Partners with Pharmacy Operations leadership to support capacity planning, workflow optimization, and business growth.
• Drives adherence to standardized work, operational procedures, and department performance expectations.
• Supports implementation of new technology, automation, and operational initiatives that improve efficiency and scalability.

Verification Operations

• Performs final verification of prescription orders while ensuring accuracy, completeness, clinical appropriateness, and regulatory compliance.
• Serves as the primary escalation point for complex clinical questions, prescription discrepancies, and workflow issues.
• Collaborates with prescribers to resolve prescription clarifications and clinical concerns.
• Ensures prescriptions are verified and released within established turnaround times to support patient and provider commitments.
• Supports business continuity by assisting with verification activities during periods of increased workload or staffing shortages.

Quality, Patient Safety & Compliance

• Maintains industry-leading verification accuracy through pharmacist coaching, quality oversight, and continuous monitoring.
• Reviews pharmacist verification activities to ensure compliance with internal quality standards and regulatory requirements.
• Leads investigations into medication errors, verification discrepancies, quality events, and near misses.
• Develops, implements, and monitors Corrective and Preventive Action (CAPA) plans to prevent recurrence of quality issues.
• Identifies trends using quality and operational data to drive process improvements and reduce errors.
• Ensures compliance with all federal and state pharmacy regulations, including Texas State Board of Pharmacy, DEA, FDA, HIPAA, and company policies.
• Supports internal audits, regulatory inspections, and quality assurance initiatives.
• Maintains complete, accurate, and audit-ready documentation.

Performance Management & Continuous Improvement

• Monitors departmental Key Performance Indicators (KPIs) and develops action plans to improve operational performance.
• Utilizes operational dashboards and reporting tools to identify trends, performance gaps, and improvement opportunities.
• Leads continuous improvement initiatives using Lean principles, root cause analysis, and performance data.
• Collaborates with cross-functional leaders to improve workflows, enhance service levels, and support organizational growth.
• Recommends process improvements that increase quality, productivity, scalability, and patient safety.
• Performs other duties as assigned.

Qualifications

• Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy (BPharm) degree from an accredited school of pharmacy preferred.
• Active Pharmacist license in good standing with the Texas State Board of Pharmacy required.
• Minimum of five (5) years of pharmacist experience required.
• Minimum of two (2) years of leadership, supervisory, or lead pharmacist experience preferred.
• Experience in high-volume, mail-order, specialty, or central fill pharmacy operations strongly preferred.
• Demonstrated knowledge of prescription verification, medication safety, quality systems, and pharmacy operations.
• Strong understanding of federal and state pharmacy regulations and accreditation standards.
• Proven ability to lead teams in a fast-paced, metrics-driven environment.
• Experience using pharmacy management systems, including Lifefile, preferred.
• Proficiency with Microsoft Office applications required.

Key Competencies:

• Operational Excellence & Continuous Improvement
• Quality & Compliance Mindset
• Accountability & Ownership
• Strategic Thinking & Problem Solving
• Teamwork & Collaboration
• Customer Focus

Values:

• Patient Safety First: Every medication we prepare impacts a patient’s health. We prioritize accuracy, safety, and compliance in everything we do. 
• Quality Without Compromise: We hold ourselves to the highest standards and take pride in delivering medications our providers trust. 
• Service Excellence: Providers and patients rely on us. We respond quickly, communicate clearly, and go above & beyond to provide the service our customers expect and deserve. 
• Ownership & Accountability: We take responsibility to resolve any challenges that may arise. 
• Team Before Self: Great outcomes require teamwork. We support one another and work together to deliver exceptional results. 
• Continuous Improvement: Healthcare evolves and so do we. We always look for ways to improve our processes, systems, and service. 

Physical Requirements & Working Conditions: This is a primarily computer-based role. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions, consistent with applicable law. Occasional travel may be required for training or team events.

• Ability to use hands and fingers to operate a computer, keyboard, telephone, and other standard office equipment and participate effectively in virtual meetings.
• Ability to remain in a stationary position for extended periods while performing computer-based work.
• Ability to move throughout the workplace to provide onsite support.
• Ability to lift and move IT equipment up to 30 pounds.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $52,990 - $86,443