Client Success Manager - Commercial and Academia

Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks.

Job Summary

Client Success at Strider enables results with Strider products by delivering an exceptional client experience. By enabling results, we retain our clients, and expand the Strider footprint for the right clients at the right time. If you are obsessed with client success and believe in the Strider mission, you may be a good fit for a Client Success role at Strider. As a Commercial/Academia Client Success Manager, you will:

Job Responsibilities

• Lead all phases of the client journey from contract signature through renewal, including kickoff, training, onboarding, and regular business reviews, for emerging tech commercial and Research Security clients.
• Identify expansion opportunities and partner with sales to grow the Strider product portfolio for the right clients at the right time.
• Partner with internal business partners to orchestrate Strider’s unique capabilities to provide the right resources at the right time to our clients.
• Act with urgency to satisfy priority client requests.
• Act ethically and protect client confidentiality.
• Be prepared for every client interaction.
• Be proactive by anticipating client needs and opportunities.
• Be professional through our actions and dress during client interactions.
  
  

Key Qualifications

• 5 years of successful client success experience, or equivalent experience in a client-facing and/or consulting role.
• Established track record of enabling clients to achieve results.
• Demonstrated high learning agility with ability to quickly comprehend Strider’s unique capabilities and data sets.
• Proven self-starter, who’s comfortable in a fast-paced and sometimes self-directed, startup environment.
• Excellent verbal and written communication skills.
• Engaging personality who can connect with clients and resolve client concerns.
• Strong time management and organizational skills.
• Available to travel up to 20% for client engagements.
  
  

Preferred (Bonus) Qualifications

• Previous experience with a Research Security program or experience working with Export Controls
• Previous experience in a Client Success role in a SaaS, DaaS, or Intelligence company.
• Previous experience working with or familiarity with Corporate and Information Security clients, especially Counterintelligence, Insider Risk, and Supply Chain Risk programs.
• Previous experience in the U.S. military, defense, and/or intelligence community.
• Previous experience in Corporate and Information Security, especially Counterintelligence, Insider Risk, and Supply Chain Risk programs.
• Previous sales or demand generation experience.
• Proficiency in a foreign language, especially Mandarin, Russian, or Farsi.
  
  

Benefits

• Competitive Compensation
• Company Equity Options
• Flexible PTO
• Wellness Reimbursement
• US Holidays (Office Closed)
• Paid Parental Leave
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan
  
  

Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.