What are the responsibilities and job description for the RCM COORDINATOR position at StrideCare?
Description
Position Summary
The Revenue Cycle Coordinator is responsible for overseeing and executing advanced billing and collections processes to ensure timely reimbursement and resolution of outstanding claims. This role requires in-depth knowledge of payer guidelines, denial management, and AR follow-up strategies. The ideal candidate will have knowledge of the full revenue cycle including front-end, mid-cycle, and back-end functions, and will support reconciliation, vendor coordination, and legacy AR initiatives.
Key Responsibilities
Position Summary
The Revenue Cycle Coordinator is responsible for overseeing and executing advanced billing and collections processes to ensure timely reimbursement and resolution of outstanding claims. This role requires in-depth knowledge of payer guidelines, denial management, and AR follow-up strategies. The ideal candidate will have knowledge of the full revenue cycle including front-end, mid-cycle, and back-end functions, and will support reconciliation, vendor coordination, and legacy AR initiatives.
Key Responsibilities
- Serve as a liaison for vendors and providers to address billing, payment, and operational issues
- Perform Time of Service (TOS) bank reconciliation and assist with end-of-day (EOD) balancing processes
- Review credit balances to ensure no errors in overpayments or underpayments, and timely processing
- Lead unapplied payment reviews, moving money as appropriate, or initiating a refund back to the patient
- Assist with work down of claim inventory in legacy systems, ensuring timely resolution and clean-up of aged AR
- Conduct payer policy research to support claim resolution, appeals, and process improvements
- Manage and resolve escalated patient billing inquiries, ensuring timely and accurate resolution
- Support special projects and ad hoc reporting as assigned, including investigating and resolving complex billing issues, including denials, rejections, and payer discrepancies
- Submit corrected claims, appeals, and reconsiderations with appropriate documentation as requested or as associated with assigned special projects.
- Work closely with vendors to resolve complex billing issues
- Identify patterns in denials and collaborate with internal teams (coding, front desk, authorizations) to prevent future issues
- Ensure compliance with payer regulations, billing guidelines, and company policies
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 3–5 years of medical billing and AR follow-up experience (specialty experience preferred, if applicable)
- Strong knowledge of CPT, ICD-10, and HCPCS coding (coding certification a plus)
- Experience working with multiple payer types including Medicare, Medicaid, and commercial insurance
- Exposure to payment posting and charge entry
- Proficiency in EHR/PM systems (e.g., eClinicalWorks, NextGen, Athena, etc.)
- Strong understanding of denial codes (CARC/RARC) and appeals processes
- Intermediate Excel including creating pivot tables
- Detail-oriented with strong organizational skills
- Critical thinking and root cause analysis
- Effective communication with internal and external stakeholders (vendors, providers, payers)
- Forward-thinking with a proactive approach to process improvement
- AR days and aging benchmarks
- Denial resolution rate
- Clean claim rate improvement
- Timely filing compliance
- Appeals success rate
- Accuracy of TOS and EOD reconciliation processes
- Legacy AR reduction and inventory resolution
- Local candidates only
- May require extended screen time and high-volume data entry.
- StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.