Data Visualization and Reporting Manager (Remote)

Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.

Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.

The Data Visualization and Reporting Manager is responsible for providing relevant and meaningful data and reporting to all interested stakeholders; coordinating, submitting, and maintaining accuracy and reliability of data-related reports. The Reporting Manager will monitor databases for accuracy and data integrity; manage and manipulate large amounts of data to generate charts, graphs, or reports accessible to staff and members of Stride Enrollment Operations.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Develop reporting and data modeling/visualizations that are user-friendly, actionable charts, graphs, and reports for both operations management and executive readouts.
• Create and maintain reports refreshed daily to be used by operations teams
• Monitor data integrity and work with data owners to ensure accuracy of reports that are providing actionable insight to operations staff
• Define and maintain enrollment and customer care operations reporting playbook and process documentation
• Create real-time and ad hoc reports as needed.
• Work with IT/Operations team to develop new fields needed to track outcomes when needed for appropriate A/B testing measurement.
• Validate source data being utilized in financial, staffing, and operations workflows.
• Regularly audit data in system of record to ensure data integrity and accuracy.
• Stay up to date on any and all essential data fields and CRM's (i.e. Salesforce) used by operations staff and see how they can be leveraged to improve processes
• Challenge status quo and implement creative ideas
• Collaborate cross-functionally with other stakeholders throughout Stride (i.e. marketing, IT, finance, etc.) to align on current state/volumes, next steps actions, and outcomes.

MINIMUM REQUIRED QUALIFICATIONS:

• 3 years of management experience, hands-on call center experience OR
• Equivalent combination of education and experience

Certificates and Licenses: None Required

OTHER REQUIRED QUALIFICATIONS:

• Microsoft Office (SQL server, PowerPoint, Microsoft Access, Excel, Outlook, Word)
• Proficient knowledge of Salesforce, TotalView and Calabrio.
• Experience in strategic planning and implementation processes.
• Effective verbal and written communications skills
• Strong positive attitude and work ethic
• A strong, communicative online presence and facilitation experience is required to manage distance based working relationships.
• sufficient and adequate internet capability and service coverage
• Ability to clear required background check

DESIRED QUALIFICATIONS:

• Bachelor's degree
• Data Management experience
• Excel VBA and SQL Coding Experience

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is virtual and open to residents of the 50 states and D.C.

Compensation & Benefits:

We anticipate this position will pay between $51,122 and $104,803. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Salary : $51,122 - $104,803