Financial Crimes Quality Assurance Supervisor

The BSA and Fraud Quality Assurance Manager is responsible for administering the BSA and Fraud Quality Assurance and Testing Program and reviewing financial crimes compliance functions within the BSA and Fraud departments.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Performs quality assurance reviews and monitoring of Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering, Fraud Prevention, OFAC, Customer Identification Program, and Customer Due Diligence compliance for the Bank and its third-party partners, as applicable.
• Develops and maintains BSA and Fraud Quality Assurance and Testing policies, procedures, and related program documentation.
• Develops and administers the BSA and Fraud Quality Assurance and Testing Framework in order to evaluate the adequacy, effectiveness, and efficiency of internal controls, as well as compliance with the Bank’s policies and procedures. This includes developing test scripts and supporting materials, performing quality assurance and testing reviews, the preparing of testing results, metrics and reports, the tracking and remediation of identified issues, and updating test scripts to remain current with changes in regulations, policies, and procedures.
• Develops and updates, on at least an annual basis, the BSA and Fraud Quality Assurance and Testing Annual Plan.
• Gathers data for reviews through a variety of methods including data queries, financial research, interviews and downloads.
• Executes quality assurance and testing reviews on the BSA and Fraud programs within scope of the annual plan, as well as hoc reviews, as necessary or dictated by exam, audit, and/or risk assessment findings.
• Documents relevant information to support the conclusions and recommendations for each quality assurance and testing review completed in accordance with the BSA and Fraud Quality Assurance and Testing Plan.
• Gathers and summarizes testing results, including root cause analysis, to make recommendations for the remediation of identified issues, including training and procedure/program enhancements, as needed.
• Facilitates discussion with the management and operating personnel of both the Bank and its third-party partners to verify and obtain explanations of identified issues.
• Tracks identified issues and remediation efforts in accordance with the Bank’s Issues Management policies and procedures.
• Applies in-depth knowledge and experience to ensure testing activities and workpapers adhere to standards and quality expectations.
• Works with BSA and Fraud Operations functions to support quality assurance reviews that benefit the BSA and Fraud programs.
• Performs other duties as assigned by the Director, Financial Crimes Investigative Unit or the Chief Risk Officer.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree, required.
• 5 years experience in BSA/AML compliance, fraud and/or case investigation OR experience in quality assurance/control or internal audit, required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to identify and document relevant BSA/AML and fraud risks associated with key banking products, services and customers.
• Knowledge of regulatory environment(s) and emerging BSA/AML and fraud trends.
• Critical thinking and knowledge of data analysis tools, techniques and decision-making abilities, to effectively make data-driven decisions.
• Strong investigative, written and oral communication skills.
• Strong commitment to ethics, and the ability to understand a variety of issues and perspectives.
• Understanding of the banking industry, including bank partnerships with fintech companies.