What are the responsibilities and job description for the Front Desk / Member Services Associate position at StretchLab Hollywood?
Front Desk / Member Services AssociateStretchLab StretchLab Hollywood & Echo ParkAbout the RoleYou are the first point of contact for every member and guest at our Echo Park and Hollywood studios. Your job is simple: create a great first impression, keep the studio running smoothly, and turn interest into booked sessions and memberships. This role is fast-paced and customer-focused — perfect for someone who enjoys helping people feel welcome, staying organized, and hitting clear goals. If you want a front desk role where your work actually matters and results are noticed, you’ll do well here.ResponsibilitiesGreet members and guests and set a positive, professional tone.Manage bookings, schedule intro sessions, and support Flexologist assignments.Answer phones/texts/email promptly and clearly.Explain our services, membership options, and pricing.Convert walk-ins, inbound leads, and intro sessions into memberships or packages.Handle POS transactions and end-of-day closeout accurately.Maintain a clean, organized front desk and lobby.Support the Studio Manager with admin tasks and member follow-ups.Coordinate with Flexologists to minimize schedule gaps and improve flow.RequirementsCustomer service experience — fitness/wellness preferred but not required.Strong communication and people skills.Comfortable in a sales-supported role (we’ll train you).Tech-savvy enough to learn scheduling and POS systems quickly.Reliable, organized, and professional under pressure.Able to work evenings and weekends as needed.Who Thrives HerePeople who actually like interacting with customersOrganized multitaskers who don’t freeze when it’s busyThose who want to be part of a team, not just clock in/outIndividuals energized by wellness and mobility (not required, but a plus)Compensation & PerksCompetitive hourly ratePerformance bonuses based on conversionsStudio membership discountsFlexible schedulesClear growth pathways into sales, leadership, or operations rolesLocationWe are hiring for:StretchLab Echo ParkStretchLab HollywoodCandidates can specify preferred location or apply for both.To ApplySubmit your resume and include:availabilityrelevant customer service or sales experiencepreferred studio location (Echo Park and/or Hollywood)Job Type: Part-timeBenefits:401(k)Employee discountFlexible scheduleApplication Question(s):Which part of town do you reside in?Why would you be a good fit for the role?Work Location: In personnbbddhhdhdhdh
Salary : $18 - $25