Customer Experience Coordinator

Who we are at StressCrete Group

As North America’s premier street lighting infrastructure company, we have been the industry leader for over 60 years, specializing in spun concrete poles, metal poles, and outdoor decorative LED lighting. However, StressCrete Group is more than just lights and poles, we are forming the foundation for the smart cities of tomorrow, by integrating 5G Telecommunications equipment and EV chargers into our existing products.

Headquartered in Burlington, Ontario, with facilities across North America and over 450 employees, we have grown steadily and are continuing this growth with a dynamic that stays true to our family culture and values. We are a family business that operates by the core values of honesty, integrity, compassion, and respect- our purpose is to better the lives of our employees, their families, our customers, and the communities we service.

What makes us different

Culture, opportunity, and growth. Our open and respectful culture allows for access to management from all levels. We have an aggressive growth strategy and provide a challenging environment; and in return you will be provided with the opportunity to take your career to new heights.

Your Career

We currently have an opening in our Northport, Alabama office for a highly motivated individual with a strong work ethic to join our inside sales team in the role of Customer Experience Coordinator.

As our ideal candidate you are a self-starter, enthusiastic, and committed to delivering the highest level of customer service and professionalism at all times. This role acts as a liaison between outside sales and production, facilitating a smooth transfer of information to ensure the needs of our customers are met. Excellent communication and time management skills are a must.

This is an excellent opportunity for an individual to work with the local operations and within the larger customer experience team to improve processes and to grow within the company.

Your Impact

The Customer Experience Coordinator is responsible for:

• Processing new sales orders accurately and within a timely manner
• Data entry of sales information into our ERP system
• Coordinating and working seamlessly with our engineering and outside sales departments to ensure all required drawings and order information is complete and accurate
• Assisting with information requests requiring research within our internal database
• Compiling final order packages for release to the production team
• Responding to all customer inquiries in a professional and timely manner
• Supporting various departmental initiatives and projects

Your Experience

• Post-secondary education in Business Administration, Sales, or a related field
• Minimum 2 years of customer service experience required
• Excellent attention to detail and commitment to a high degree of accuracy
• Highly approachable individual with strong administrative skills
• Demonstrated ability to work with others in a fast-paced environment
• Proactive problem-solving and critical thinking skills
• Strong time management skills
• Excellent verbal and written communication skills
• Demonstrated ability to work with MS Office Suite of products

This Job is for You if

You are looking to work in a non-corporate family environment, where your efforts are rewarded and appreciated across the company. We have a flat organizational structure allowing you to have the opportunity to interact with all levels of management within the organization. We are looking for the future leaders of our company to have lifelong, challenging careers - the only limit to your growth are the limits you put on yourself.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Commitment to Accessibility

StressCrete is committed to meeting the needs of applicants with disabilities in a timely manner and providing those individuals with treatment that is fair, respectful, and dignified. Please let us know if you require accommodations at any stage of the recruitment or application process.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person