What are the responsibilities and job description for the Service Advisor position at Street Legal Golf Carts?
Job Title: Service Advisor
Location: Miramar Beach, FL 32550
Job Type: Full-Time
About Us
At Street Legal Golf Carts, we specialize in providing high-quality, street-legal golf carts and low-speed vehicles (LSVs) that enhance lifestyles and deliver exceptional value. As one of the largest and fastest-growing companies in the region, with showrooms in Miramar Beach, Santa Rosa Beach, and Pensacola, we pride ourselves on our customer-first philosophy, innovation, and a commitment to excellence.
Job Overview
We’re hiring a service advisor for our golf cart and LSV service department at our Miramar Beach location. This is a perfect role for an experienced and customer-centric individual who thrives in a fast-paced and exciting environment, and provides the opportunity for a successful employee to grow with the company over time. While prior experience with golf carts is a plus, we also encourage applications from those who are excited about the prospect of coming in and learning.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries promptly and professionally
- Greet customers in person, listen to their concerns, and accurately document vehicle issues
- Write up repair orders and prepare clear, accurate estimates for parts and labor
- Cultivate ongoing relationships with repeat customers
- Explain recommended services and repairs to customers in plain language and obtain approval before work begins
- Coordinate daily scheduling and workflow with technicians to keep jobs moving and meet promised completion times
- Provide customers with timely status updates throughout the repair process
- Process payments, finalize invoices, and manage billing and warranty paperwork
- Order parts as needed and coordinate with suppliers on availability and pricing
- Follow up with customers after service to confirm satisfaction
- Maintain accurate, organized records in the shop management system
- Help resolve customer concerns or complaints with professionalism and sound judgment
Qualifications
- 3 years of experience in a service advisor, service writer, or customer-facing automotive role (preferred)
- Strong verbal communication skills and a professional, friendly manner
- Basic mechanical knowledge — enough to understand and explain common repairs and maintenance
- Comfortable multitasking in a fast-paced environment (phones, walk-ins, and scheduling at once)
- Organized, detail-oriented, and reliable with billing and paperwork
- Experience with shop management software a plus
- Physical ability to remain on your feet and move around for extended periods of time
- Ability to drive a truck and trailer is a plus
- Must be available on Saturdays and some Sundays during the busy season (spring and summer)
Benefits
- Comprehensive health, dental, and vision insurance.
- 401K with company matching
- Opportunities for professional development and career advancement within a growing company
- Competitive wage commensurate with experience level
Process
Applications are reviewed on a rolling basis, and qualified candidates will be contacted for the next steps.
We look forward to welcoming you to our team!
Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Ability to Relocate:
- Miramar Beach, FL 32550: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $26