What are the responsibilities and job description for the Senior CRM Business Analyst (Dynamics 365) position at Streck, LLC?
About Streck: Streck is a Nebraska-based manufacturing company that makes a global impact by developing and distributing to labs worldwide. Our products provide confidence for accurate health care testing! Our passions and priorities are focused on taking care of our customers, employees, and giving back to our community. Streck has jobs for every stage of your career. If you are a dependable, hard-working, and team-oriented individual who values meaningful work, Streck is looking for you to join our community of passionate people on a mission!
Are you passionate about transforming commercial operations through data, technology, and CRM optimization? We’re looking for a Senior CRM Business Analyst to own our Microsoft Dynamics 365 CRM environment and lead the design, enhancement, and governance of the commercial processes that drive Sales, Marketing, and Customer Experience.
WHAT YOU’LL DO:
WHAT YOU’LL DO:
- Lead the design and continuous improvement of all commercial CRM processes, including lead management, opportunity workflows, pipeline governance, forecasting, and automated tasking.
- Configure CRM automation using workflows, business rules, and Power Automate.
- Design and maintain fields, forms, and data structures that support segmentation and analysis.
- Translate business questions into data‑backed insights and recommendations.
- Conduct trend and performance analysis across the commercial funnel.
- Maintain CRM data accuracy and governance.
- Partner with IT on integrations, upgrades, and system performance.
- Deliver dashboards and reporting using Power BI, Excel, and CRM analytics.
- Build training materials and support CRM adoption.
- Collaborate with Sales and Marketing on segmentation, forecasting, campaign tracking, and KPI analysis.
WHAT WE’RE LOOKING FOR:
- Bachelor’s or Master’s degree in Business, Marketing, Data Analytics, Statistics, Economics, or related field.
- 3–6 years of business analysis, CRM administration, or commercial operations experience.
- Hands‑on Microsoft Dynamics 365 CRM experience (required).
- Experience with Power BI or similar tools.
- Strong analytical, collaboration, and communication skills.
- Understanding of CRM architecture, workflow configuration, and data governance.
WORK ENVIRONMENT & TRAVEL:
- Standard office environment.
- Travel up to 25% for customer visits, events, trade shows, and presentations.