What are the responsibilities and job description for the Front Desk Associate position at Streamline Brands?
A Miller Front Desk position primarily involves greeting and assisting customers at a Miller Swim School location, managing class registrations and appointments, handling customer inquiries, maintaining a welcoming lobby environment, and ensuring smooth operations at the front desk, all while delivering exceptional customer service.
Key responsibilities may include:
Customer interaction:
Welcoming clients, answering phone calls, addressing inquiries, and providing information about classes and schedules.
Registration and scheduling:Processing new customer registrations, booking swim lessons, managing class schedules, and updating client records.
Retail sales:Assisting with retail merchandise sales at the front desk.
Lobby management:Maintaining a clean and organized reception area, ensuring proper signage, and addressing customer needs.
Administrative tasks:Managing appointment calendars, handling payments, and maintaining accurate customer data.
Essential skills for a Miller Front Desk role:
- Excellent communication and interpersonal skills
- Strong customer service focus
- Ability to multitask and prioritize tasks
- Proficiency in computer systems for managing customer information and scheduling
- Detail-oriented with a focus on accuracy
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