What are the responsibilities and job description for the Front Desk Supervisor position at Stratton Mountain Resort?
Year Round
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?
Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).
Additional perks & benefits for year round employees
The Front Desk Supervisor will oversee, collaborate with and support Front Desk Agents during shifts. This role will call for a strong understanding of Resort offerings and familiarity with the surrounding area, any existing knowledge is a plus. Ideal candidates will be outgoing, empathetic, diplomatic, customer service oriented and experienced, proactive problem solvers, have sharp attention to detail, great multi-taskers, meticulous, computer literate and be excellent partners to team. This is a year-round, benefit eligible role, compensated at $23.00/hour.
Essential Duties
This position may be required to work evenings, weekends and holidays.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
An Equal Opportunity Employer
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?
Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).
- Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
- Free or discounted multi-resort dependent season passes
- Free or discounted IKON pass
- Discounted golf & fitness center memberships
- Employee childcare rates & discounted seasonal programs
- Retail F&B discounts
- Friends & family tickets
- Onsite medical clinic
- Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
- 401(k) plan with company match
- Discounted tuition plan
- Paid parental leave
- Paid sick time, FTO, Vacation
Additional perks & benefits for year round employees
The Front Desk Supervisor will oversee, collaborate with and support Front Desk Agents during shifts. This role will call for a strong understanding of Resort offerings and familiarity with the surrounding area, any existing knowledge is a plus. Ideal candidates will be outgoing, empathetic, diplomatic, customer service oriented and experienced, proactive problem solvers, have sharp attention to detail, great multi-taskers, meticulous, computer literate and be excellent partners to team. This is a year-round, benefit eligible role, compensated at $23.00/hour.
Essential Duties
- Enforce Front Desk protocols, policies, and hard-blocking procedures
- Monitor and respond to all guest communications (text, email, phone, in-person) and concierge requests
- Ensure reservations are prepaid and folios are settled to $0 at checkout
- Maintain thorough, accurate documentation in reservations and service logs
- Serve as Manager on Duty in the absence of the Front Desk Manager
- Anticipate and prevent guest and facility issues
- Lead timely, professional, and empathetic resolution of guest complaints
- Support Front Desk Agents during service
- Issue employee keys
- Additional duties as assigned
- High School diploma, or equivalent, required
- Previous Front Desk and Supervisory experience, preferred
- Working knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams, Access and Power Point).
- Excellent Written and Verbal Communication Skills
- Ability to effectively manage multiple tasks and priorities simultaneously in a fast-paced environment
This position may be required to work evenings, weekends and holidays.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
An Equal Opportunity Employer
Salary : $23