Valet Lead/Supervisor

United Valet Service is hiring a Hotel Valet Lead/Supervisor for one of our new premier hotel accounts in Houston. We're seeking an experienced and dependable leader with a strong hospitality background in hotel valet operations. The ideal candidate is polished, proactive, and thrives in a fast-paced, guest-facing environment.

Key Responsibilities:

• Oversee day-to-day valet operations, ensuring consistent and professional service

• Serve as the main point of contact between hotel management and United Valet leadership

• Supervise, train, and mentor valet attendants to meet service expectations

• Manage weekly scheduling and ensure proper shift coverage based on hotel needs

• Review and submit payroll accurately and on time for your team

• Monitor guest vehicle flow and key handling procedures to ensure safety and efficiency

• Respond to guest concerns or service issues promptly and professionally

• Conduct regular audits of valet tickets and reports to ensure accountability

• Maintain a clean, organized, and professional valet area at all times

• Support recruitment and assist with onboarding and performance evaluations

Requirements:

• Minimum 1 year of hotel valet experience (lead or supervisor experience preferred)

• Valid Texas driver’s license with a clean driving record

• Strong leadership, time management, and interpersonal skills

• Comfortable with both automatic and manual transmissions

• Professional appearance and demeanor

• Ability to stand and move for long periods and work in various weather conditions

• Availability to work weekends, holidays, and variable shifts as required

• Experience with scheduling tools and basic payroll procedures is a plus

What We Offer:

• Competitive pay tips

• Opportunities for advancement

• Ongoing support and training

• A strong team culture rooted in hospitality and service excellence