What are the responsibilities and job description for the Lead Concierge position at Stratton Amenities?
Stratton Amenities, a provider of luxury front desk
concierge services for high-end apartments and condominiums, is seeking a
dynamic Front Desk Supervisor to join our team. We are dedicated to creating an
unparalleled hospitality experience for our associates, residents, and clients.
The Front Desk Supervisor will be responsible for leading a
dedicated team of concierge ambassadors, acting as the primary liaison between
the Property Manager and the concierge team, and ensuring the delivery of
exceptional service to our residents, guests, and prospects. The ideal
candidate will have a passion for hospitality and a commitment to creating
exemplary experiences.
Key Responsibilities:
- Act as
the face of the property and leading by example
- Facilitate
communication between the property manager and the concierge team
- Exceed
expectations by providing anticipatory service and smooth accommodations
- Address
resident concerns and complaints promptly and professionally
- Conduct
weekly meetings with the property manager to identify areas for
improvement
- Manage
team schedules and oversee weekly payroll
- Hold
monthly staff meetings and conduct one-on-one meetings with each associate
to set performance goals
- Implement
and enforce accountability measures, disciplinary action, and performance
coaching
- Develop
and implement new SOPs to continually improve concierge operations
- Foster
a positive work culture and environment
- Enforce
uniform and grooming standards
- Participate
in monthly regional director calls
Position Requirements:
- A
passion for delivering exceptional service and hospitality
- Excellent
verbal and written communication skills
- Strong
problem-solving and leadership abilities
- Outstanding
relationship-building skills
- Ability
to maintain confidentiality
- A
sense of pride and ownership in the position and property
- Ability
to respond quickly and genuinely to residents’ and guests’ requests
- At
least five years of hospitality experience
- Exceptional
interpersonal skills and guest service abilities
- Organized,
proactive, productive, and self-motivated with a positive attitude
- Ability
to maintain a neat and professional appearance
- Ability
to think clearly and make concise decisions under pressure
Other Responsibilities:
- Build
rapport and relationships with residents
- Maintain
professional telephone etiquette and message delivery
- Log
resident packages accurately, ensure timely delivery, and conduct package
inventory audits
- Monitor
lobby and surveillance cameras and patrol property to ensure resident
safety and security
- Assist
in scheduling and completing amenities’ requests
- Escort
individuals as necessary
- Walk
the premises to ensure the highest standards are being met
- Perform
all other duties as assigned by the property manager or per property SOP’s
- Flexibility
to work nights, weekends, and holidays
Qualifications:
- Leadership
and supervisory skills and experience
- Training
and development experience
- Exceptionally
enthusiastic and positive individual
- 2
years’ experience in Hospitality, Multifamily or Upscale Hotel
- 2
years’ experience in a busy luxury retail environment
- Must have experience delivering exceptional servicePay range: $22 –$23 per hourBenefits include health, dental, and vision insurance, paid sick leave, and paid time off.
Stratton Amenities is an equal opportunity employer. We
believe in the power of diversity and inclusion in creating connections and
fostering a culture of service.
Salary : $22 - $23