What are the responsibilities and job description for the Front Desk Receptionist position at Stratton Amenities?
Stratton Amenities provides luxury, hotel-style front desk and concierge services to upscale apartment and condominium communities. Our focus is simple: delivering a professional, welcoming, and service-driven experience for residents, guests, and clients.
We are seeking personable, polished, and reliable Front Desk Receptionists / Concierges to represent our brand at a luxury residential high-rise. This role is ideal for individuals who enjoy engaging with people, take pride in their work environment, and consistently deliver thoughtful, high-quality service.
We offer a supportive team culture, competitive pay, and performance-based incentives.
Schedule Availability
Full-time and part-time opportunities
Must be available to work weekends and holidays
Flexible scheduling, including evenings as needed
Position Qualifications
Strong verbal and written communication skills
Professional demeanor with excellent interpersonal skills
Ability to remain composed, attentive, and efficient in a fast-paced environment
Strong problem-solving skills and sound judgment
High level of organization, accountability, and attention to detail
Self-motivated with a positive, service-oriented attitude
Well-groomed, polished, and professional appearance
Minimum of two years of hospitality, front desk, or upscale customer service experience
Key Responsibilities
Welcome residents and visitors warmly and professionally as a Front Desk Receptionist / Concierge
Serve as the first point of contact for residents, guests, and vendors
Deliver a consistently elevated front desk and concierge experience that reflects the property’s standards
Answer phones professionally and relay messages accurately
Log, track, and distribute resident packages, including regular inventory checks
Assist residents with concierge-style requests such as amenity reservations, local recommendations, transportation coordination, and service arrangements
Build and maintain positive working relationships with residents, vendors, and on-site teams
Monitor the lobby area and security systems to support a safe and orderly environment
Maintain confidentiality and professionalism at all times
Support general front desk and concierge operations as needed
Experience Requirements
Background in hospitality, residential front desk, concierge, luxury retail, or customer-facing roles
Proven ability to deliver exceptional service and handle guest interactions professionally
Stratton Amenities is an equal opportunity employer. We value diversity, inclusion, and mutual respect, and we believe a strong service culture starts with a team that feels supported, valued, and empowered.