What are the responsibilities and job description for the Front Desk Concierge position at Stratton Amenities?
Front Desk Concierge
Boston, MA
Company Overview
Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. We are committed to delivering a polished, welcoming, and service-driven experience that elevates residential living.
Position Summary
We are seeking professional, personable, and service-oriented individuals to join our team as Front Desk Concierges in Dallas. This role is ideal for candidates who take pride in presentation, enjoy engaging with residents and guests, and consistently deliver high-quality hospitality in a luxury residential environment.
This position may require evenings, weekends, and holidays based on property needs.
What We Offer
Competitive hourly pay
Supportive and professional work environment
Ongoing training and development
Opportunities for growth within hospitality operations
Position Requirements
Excellent verbal and written communication skills
Strong customer service and interpersonal abilities
Professional demeanor and attention to detail
Ability to remain calm, courteous, and effective under pressure
Strong sense of ownership and accountability
Ability to listen actively and respond promptly to resident and guest needs
Minimum of two years of hospitality, customer service, or upscale residential experience preferred
Strong organizational and multitasking skills
Neat, polished, and professional appearance
Ability to maintain confidentiality and discretion
Must be able to work evenings, weekends, and holidays as required
Key Responsibilities
Greet residents and guests in a warm and professional manner
Serve as the primary point of contact at the front desk during assigned shifts
Deliver an elevated resident and guest experience through attentive and anticipatory service
Answer phones, manage messages, and maintain professional telephone etiquette
Accurately log, track, and distribute resident packages and deliveries
Monitor lobby activity and security cameras as required
Conduct property walks to ensure safety, cleanliness, and presentation standards
Assist residents with amenity requests, local recommendations, and service coordination
Build positive working relationships with residents, vendors, and property staff
Maintain a clean, organized, and welcoming front desk environment
Experience Requirements
Previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred
Demonstrated ability to deliver consistent, high-level service
Equal Opportunity Statement
Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and believe they are essential to building strong relationships and delivering exceptional service.
Pay range: $18-$19 per hour
Benefits include health, dental, and vision insurance, paid sick leave, and
paid time off.
Salary : $18 - $19